What’s the Outlook for Desktop as a Service in 2024?

Consider differentiating your business in a mature market and finding new opportunities.

2024 Outlook for DaaS

Today’s workforce demands flexibility. Desktop as a Service (DaaS) allows employees to access their desktops, including the operating system and applications they use, from any device. It also benefits organizations by simplifying maintenance and upgrades through a cloud-based service.

But is offering Desktop as a Service beneficial for managed services providers (MSPs)? Angel R. Rojas, Jr., president and CEO of DataCorps Technology Solutions and member of The ASCII Group, shares his insights on the market, alternative solutions, and forming smart partnerships with DaaS vendors.

Do you consider the Desktop as a Service (DaaS) market to be mature? Why or why not?

Rojas: Yes, the DaaS market is mature and, essentially, a commodity by definition due to the widespread competition and delivery options available. Standardization of how the services are delivered is a solid sign of the maturity of the business model, and technology advancements such as virtualized graphics cards open up possibilities to allow applications from advanced CAD design to videoconferencing to be handled by DaaS products.

Do you see more people using DaaS or virtual desktop infrastructure (VDI)? What are the pros and cons of each?

Rojas: I still see clients preferring traditional desktops. At DataCorps, we do not apply DaaS as an exclusive solution but, instead, look for specific business cases that are enhanced by deploying DaaS or VDI solutions, ensuring that clients get the most value for their dollar. Because the DaaS solutions are cloud-deployed, there can still be performance issues when accessing them due to traffic, bandwidth, and routing issues that can occur. This is why we are sensitive to client’s needs and deliver the best solution to them. VDI is great when the need for maximum uptime and isolation from the risks of traffic/internet issues, including security, are essential to the client. Additionally, some clients prefer capital vs. operational expenses, so our recommendations use that as a criterion.

Is remote work factoring into businesses’ decisions of whether to use DaaS or VDI?

Rojas: I don’t see any indications of whether to return to work vs. remote work factoring into the decision between VDI or DaaS since both solutions carry similar challenges and deployment methodologies when used to service remote work.

What do MSPs need to consider when forming partnerships with DaaS vendors?

Rojas: Security and support should be factors in selecting a DaaS vendor. Beware of vendors using shared domains and storage that can be vulnerable to a spreading malware attack. Be sure to vet your vendors thoroughly and have pre-determined criteria on which to grade them. Pricing should not be an overarching factor in this criteria but can be used as a tiebreaker when all else is equal. Beware of low-priced budget vendors.

About The ASCII Group, Inc.

The ASCII Group is the premier community of North American MSPs, MSSPs, VARs and solution providers. The group has over 1,300 members throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members, including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs grow their businesses. For more information, please visit www.ascii.com.