Today’s guest on the XaaScast is Mark Whiffen, the senior product manager for Managed Workplace RMM at Barracuda MSP. Mark and Jay had a great conversation about RMM (remote monitoring and management). The focus of their discussion was on the common RMM pitfalls technology solution providers (TSPs) run into with regard to RMM tools.
This episode covers higher-level business pitfalls like not capitalizing financially on the value RMM brings to your customers as well as more tactical points such as ensuring your RMM doesn’t become a gateway for cybercriminals to gain access to your customers. One point he gets into during our discussion that stood out was the vital role RMM plays in patch management and the different strategies MSPs should be considering.
Although we’ve talked to lots of MSPs and experts over the years about various aspects of RMM, we learned some new things during the conversation with Mark today, and we know our listeners will, too.