Remote Control/Remote Access
Remote control software, also referred to as remote access software, allows you to control computers in your clients’ facilities without leaving your office. By installing a host or using an agent to access workstations, these solutions allow you to view screens, control the mouse, transfer files or perform any task that you could if you were physically using the client’s computer.
Why Remote Control/Remote Access Matters to Managed Services Providers
Every time one of your technicians travels to a client’s site, it costs you money. And in cases where the problem has a simple fix, there is little ROI. Addressing these issues remotely can save time and money, as well as minimize disruption IT repair and maintenance causes for your clients.
Remote control/remote access software also allows you to manage all of your clients from a single dashboard. You may even be able to connect to multiple workstations at one time, allowing you to easily deliver on service levels while maximizing revenues.
These solutions aren’t just valuable for troubleshooting — you can also use them when your client wants to add applications, expand capabilities, or even for guiding new users through training.
The Opportunity for MSPs
You may gain remote control/remote access capabilities through other automation tools. Or you can opt for a standalone solution that can establish a connection via LAN or virtual private network (VPN). Opting for a solution that isn’t web-based can also be a more secure option since you aren’t visible to hackers on the internet. Web-based solutions, however, are equipped with robust security technologies, such as encryption, two-factor authentication, and identity confirmation, to keep your connections — and your business — safe.