Remote Control/Remote Access

Remote Control/Remote Access

Remote control software, also referred to as remote access software, allows you to control computers in your clients’ facilities without leaving your office. By installing a host or using an agent to access workstations, these solutions allow you to view screens, control the mouse, transfer files or perform any task that you could if you were physically using the client’s computer.

Why Remote Control/Remote Access Matters to Managed Services Providers

Every time one of your technicians travels to a client’s site, it costs you money. And in cases where the problem has a simple fix, there is little ROI. Addressing these issues remotely can save time and money, as well as minimize disruption IT repair and maintenance causes for your clients.

Remote control/remote access software also allows you to manage all of your clients from a single dashboard. You may even be able to connect to multiple workstations at one time, allowing you to easily deliver on service levels while maximizing revenues.

These solutions aren’t just valuable for troubleshooting — you can also use them when your client wants to add applications, expand capabilities, or even for guiding new users through training.

The Opportunity for MSPs

You may gain remote control/remote access capabilities through other automation tools. Or you can opt for a standalone solution that can establish a connection via LAN or virtual private network (VPN). Opting for a solution that isn’t web-based can also be a more secure option since you aren’t visible to hackers on the internet. Web-based solutions, however, are equipped with robust security technologies, such as encryption, two-factor authentication, and identity confirmation, to keep your connections — and your business — safe.

Remote Control/Remote Access Vendors

Remote Control/Remote Access Articles

Managed Antivirus

Remote Control Software: The Good, the Bad and the Ugly

Remote access and remote control software can help you operate your MSP or VAR business more efficiently, but it can also give hackers a way into your system — and then all of your clients’ systems.
Managed Antivirus

RMM Becomes Ransomware Attack Vector, Putting MSPs on Alert

Cybercriminals want to eliminate the ability of backups to stop their attack. RMMs with integrated backups have become incredibly attractive targets.
Managed Antivirus

Everything You Need to Know About Microsoft’s June Patch Tuesday

Microsoft has issued patches that will eliminate 88 vulnerabilities attackers could now work to exploit.
Managed Antivirus, Remote Control/Remote Access

Why One IT Solutions Provider Says If You Aren’t Using RMM + Remote Control, You Aren’t Competition

Learn 10 ways using a remote monitoring and management (RMM) tool with remote control can benefit your business.
Managed Antivirus, Remote Control/Remote Access

Product Comparison: How these 4 RMM Tools Integrate Remote Access & Control Solutions

Compare remote access/remote control solutions side by side to determine which is best for your MSP’s workflows.
Managed Antivirus, Remote Control/Remote Access

Why MSPs Need Remote Access Agreements

Remote access agreements grant consent for remote connections, spell out your responsibilities as well as your clients’, and limit liability.
Managed Antivirus, Remote Control/Remote Access

The Biggest Mistake MSPs & VARs Make with Remote Control

Remote control eliminates having to send a technician on site, delays in service — and higher costs to operate your VAR or MSP business.
Managed Antivirus, Remote Control/Remote Access

The Top 7 Remote Control Software Features for MSPs

The right remote access/remote control software features maximize the value this type of solution provides. Here is a list of features that are essential for MSPs.
Managed Antivirus, Remote Control/Remote Access

Extending Remote Control/Remote Access to Your Clients

The best RMMs include the option to extent remote control/remote access to end users. Are you taking advantage of this option?

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Managed Antivirus, Remote Control/Remote Access

Need to Set a Course for Business Success? Follow the Money

More than 50% of businesses are focused on operating model transformation, creating unprecedented opportunity for solution providers.
Managed Antivirus, Remote Control/Remote Access

3 Ways Malware Can Hurt Your Customers’ Businesses

Half of small businesses will suffer malware attacks, most aren't prepared, and here’s what’s at stake.
Managed Antivirus, Remote Control/Remote Access

How to Standardize Processes and Offerings Using an RMM Tool

Establishing definitive elements of solutions and repeatable processes can significantly improve MSP efficiency and result in healthy ROI.
Managed Antivirus

RMM Becomes Ransomware Attack Vector, Putting MSPs on Alert

Cybercriminals want to eliminate the ability of backups to stop their attack. RMMs with integrated backups have become incredibly attractive targets.
Managed Antivirus

Professional Services Businesses Need Your Help with Cybersecurity

Don’t overlook the need for robust security solutions for legal, accounting, real estate, insurance, and other professional services businesses.
Managed Antivirus

Ep.1: Introduction to Recurring Revenue

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