Your client is ready to take advantage of Desktop as a Service (DaaS) features such as remote access, enhanced security, and easier management. But are they — and you — ready to execute a migration to the cloud that minimizes disruption to the clients’ operation and optimizes performance long term?
Here are seven common mistakes that Desktop as a Service providers need to avoid when their clients take their first steps toward the cloud:
- Only focusing on IT goals: Migrating to the cloud isn’t only an IT initiative. Making the move to Desktop as a Service impacts the entire organization. Make sure you speak with all stakeholders to understand their objectives and their concerns so you can make the transition smoothly. Respect requests to schedule work so it has minimal impact on productivity.
- No clear migration strategy: It’s important to develop a roadmap for a migration to Desktop as a Service and to document the process, including backups at crucial stages, to prevent data loss. Also, It’s unlikely that all of your clients will want to immediately move all data to the cloud. Work with them to address their specific needs and to connect DaaS with on-premises systems.
- Overlooking differences in cloud platforms: Each Desktop as a Service offering and each cloud that supports them can have subtle differences that can impact performance. Make sure you have knowledgeable in-house resources that understand the fine points and can circumvent potential issues. You’ll find that there are also differences in pricing plans and available features — make informed choices for your clients.
- Treating cloud desktops like on-premises desktops: Don’t make the mistake of assuming that a virtual desktop is exactly the same as a desktop on a PC. You need to optimize desktop images for the cloud to ensure the best performance and user experiences.
- Cutting corners on security or compliance: You may have end goals in mind regarding security and compliance, but you also need to ensure data and applications are secure during the transition, especially if your clients must comply with regulations and standards such as HIPAA or PCI DSS. Make security a priority at all stages of the process.
- Trying to make DaaS work for everyone: As with any solution in your portfolio, a specific Desktop as a Service offering won’t be a perfect fit for all of your clients. And, depending on your clients’ specific use cases, they may, instead, require a virtual desktop infrastructure to have on-site control and greater customization ability.
- Overlooking DaaS as a complementary service: Although DaaS may not meet the needs of an entire organization, you may be missing the opportunity to provide it as an option for companies that need desktops for seasonal workers or as a part of a business continuity offering. Consider offering it as a complementary service for your enterprise clients.
Don’t Make the Mistake of Waiting
By all accounts, the migration to the cloud is in full swing. Microsoft announced in its FY19 Q1 earnings report that Azure revenue increased by 76 percent, and Amazon Web Services reported growth of 41 percent in Q1.
Desktop as a Service gives organizations the ability to keep remote workers connected and improve collaboration among dispersed teams — two growing trends. The State of the Remote Job Marketplace from Flexjobs reports that there are 3.9 million Americans who work from home at least half of the time, a 115 percent increase since 2005, and 43 percent of U.S. workers work remotely at least occasionally.
Providing your clients with the solutions they need to keep up with these trends can help you build stronger relationships with your clients and remain relevant as the demand for on-premises systems decreases. It can also confirm — if you avoid pitfalls other MSPs commonly make — that you have the knowledge and expertise to provide and optimize the solutions your clients need to succeed. Don’t miss the opportunity to grow your business with DaaS.