Online Reservations

Online Reservations

Online reservation software allows restaurants to take reservations over the internet and synchronize them with reservations taken by phone or other methods. Online reservation software may include features such as table management, wait list, customer text notifications, CRM and marketing promotions, and data analytics.

Why It Matters to Your Customers

The trend of consumers turning to technology for greater convenience continues and making reservations online for their favorite restaurants, either using a PC or a mobile device, is becoming more commonplace. Restaurants that can’t offer the convenience of reserving a table over the internet may lose customers to restaurants that do.

A full-featured cloud reservation solution will ensure that a restaurant doesn’t miss any reservations, that all reservations are organized in one system, and that tables are assigned in the most efficient manner, increasing the number of guests that can be served in a shift. The analytics and CRM component of the software aids in effective, personalized marketing to customers who engage with the restaurant online.

There are also third-party services that charge a fee or a percentage to list the restaurant and take reservations. Third-party reservation websites may have the advantage of including restaurant reviews, which can carry a great deal of weight with younger consumers when deciding where to dine. Third party reservation services may also reach a broader audience than the restaurant can through its own marketing activities.

Why Online Reservations is an Opportunity

The demand for online reservation solutions isn’t limited to enterprise chains. Restaurants of all types and sizes are looking for ways to enhance the customer experiences they offer and increase their web presence. Talk to your restaurant clients about the advantages of an online reservation solution that you can bundle with other point of sale (POS) add-ons provided an as-a-Service. If you restaurant client is interested in working with one or more third-party reservation services, research whether they have affiliate programs that will allow you to integrate their service with your solutions and receive residuals while your client is listed with them.

Online Reservations Trends & Case Studies

IT documentation

Why You Need an IT Documentation Solution Right Now

If you think an IT documentation solution is an unnecessary expense, you're not seeing the big picture.
Remote Workforce

People Analytics Supports Remote Work Through Dynamic Transparency

By harnessing centralized data and offering insights for people at every level of your organization, you can keep your remote teams connected and support your organizational goals.
Sales Strategy

Now is the Perfect Time for a Sales Communications Extreme Makeover

Technologies that can streamline and automate the communications process and share more critical information help increase revenue per deal, decrease closing times and drive more success.
Education Coronavirus

Have You Developed Post-Pandemic Solutions for K-12 Education?

The pandemic drove lasting changes in education. Are you prepared to implement the needed solutions?
Great Resignation

Stemming the Tide

Employees are leaving jobs in record numbers. But they can be stopped.
Employee Retention

Elements of Employee Retention

When employees are happy, sales growth, productivity and overall work quality improve.

Related Services

General IT Services

Ideal Verticals

Field Service

Healthcare

Restaurant

Retail

Education

Government

Relevant Associations

Latest Podcast Episodes