Online Reservations

Online Reservations

Online reservation software allows restaurants to take reservations over the internet and synchronize them with reservations taken by phone or other methods. Online reservation software may include features such as table management, wait list, customer text notifications, CRM and marketing promotions, and data analytics.

Why It Matters to Your Customers

The trend of consumers turning to technology for greater convenience continues and making reservations online for their favorite restaurants, either using a PC or a mobile device, is becoming more commonplace. Restaurants that can’t offer the convenience of reserving a table over the internet may lose customers to restaurants that do.

A full-featured cloud reservation solution will ensure that a restaurant doesn’t miss any reservations, that all reservations are organized in one system, and that tables are assigned in the most efficient manner, increasing the number of guests that can be served in a shift. The analytics and CRM component of the software aids in effective, personalized marketing to customers who engage with the restaurant online.

There are also third-party services that charge a fee or a percentage to list the restaurant and take reservations. Third-party reservation websites may have the advantage of including restaurant reviews, which can carry a great deal of weight with younger consumers when deciding where to dine. Third party reservation services may also reach a broader audience than the restaurant can through its own marketing activities.

Why Online Reservations is an Opportunity

The demand for online reservation solutions isn’t limited to enterprise chains. Restaurants of all types and sizes are looking for ways to enhance the customer experiences they offer and increase their web presence. Talk to your restaurant clients about the advantages of an online reservation solution that you can bundle with other point of sale (POS) add-ons provided an as-a-Service. If you restaurant client is interested in working with one or more third-party reservation services, research whether they have affiliate programs that will allow you to integrate their service with your solutions and receive residuals while your client is listed with them.

Online Reservations Trends & Case Studies

Marketing Strategy

Marketing Doesn’t Have to Be a Missed Opportunity for MSPs

Here are five marketing plays every MSP can run with to put their best marketing foot forward—now and in the future.
Patch Management

Patch Management Got a Whole Lot More Complicated Recently. Here’s What to Do.

Remote work means more devices connected to the network — and potentially more unpatched vulnerabilities.
Data Analytics and BI

Your CPG Customers Don’t Need More Data – They Need Answers

IT solution providers can endear themselves to CPG clients by bundling NLG tools with Business Intelligence dashboards.
Remote Workforce

People Analytics Supports Remote Work Through Dynamic Transparency

By harnessing centralized data and offering insights for people at every level of your organization, you can keep your remote teams connected and support your organizational goals.
Data Compliance

How to Protect Your Company From Compliance Risks

With strict laws regulating how personal data is collected and handled, regulatory compliance should be a top priority for XaaS providers.
Autonomous Tractor

VARs: Get Ready to Ride the Automation and Robotic Systems Adoption Wave

Use your industry, technology knowledge, and business know-how to help bring automation and robotics systems to market.

Related Services

General IT Services

Ideal Verticals

Field Service

Healthcare

Restaurant

Retail

Education

Government

Relevant Associations

Latest Podcast Episodes