Online reservation software allows restaurants to take reservations over the internet and synchronize them with reservations taken by phone or other methods. Online reservation software may include features such as table management, wait list, customer text notifications, CRM and marketing promotions, and data analytics.
Why It Matters to Your Customers
The trend of consumers turning to technology for greater convenience continues and making reservations online for their favorite restaurants, either using a PC or a mobile device, is becoming more commonplace. Restaurants that can’t offer the convenience of reserving a table over the internet may lose customers to restaurants that do.
A full-featured cloud reservation solution will ensure that a restaurant doesn’t miss any reservations, that all reservations are organized in one system, and that tables are assigned in the most efficient manner, increasing the number of guests that can be served in a shift. The analytics and CRM component of the software aids in effective, personalized marketing to customers who engage with the restaurant online.
There are also third-party services that charge a fee or a percentage to list the restaurant and take reservations. Third-party reservation websites may have the advantage of including restaurant reviews, which can carry a great deal of weight with younger consumers when deciding where to dine. Third party reservation services may also reach a broader audience than the restaurant can through its own marketing activities.
Why Online Reservations is an Opportunity
The demand for online reservation solutions isn’t limited to enterprise chains. Restaurants of all types and sizes are looking for ways to enhance the customer experiences they offer and increase their web presence. Talk to your restaurant clients about the advantages of an online reservation solution that you can bundle with other point of sale (POS) add-ons provided an as-a-Service. If you restaurant client is interested in working with one or more third-party reservation services, research whether they have affiliate programs that will allow you to integrate their service with your solutions and receive residuals while your client is listed with them.