Online Reservations

Online Reservations

Online reservation software allows restaurants to take reservations over the internet and synchronize them with reservations taken by phone or other methods. Online reservation software may include features such as table management, wait list, customer text notifications, CRM and marketing promotions, and data analytics.

Why It Matters to Your Customers

The trend of consumers turning to technology for greater convenience continues and making reservations online for their favorite restaurants, either using a PC or a mobile device, is becoming more commonplace. Restaurants that can’t offer the convenience of reserving a table over the internet may lose customers to restaurants that do.

A full-featured cloud reservation solution will ensure that a restaurant doesn’t miss any reservations, that all reservations are organized in one system, and that tables are assigned in the most efficient manner, increasing the number of guests that can be served in a shift. The analytics and CRM component of the software aids in effective, personalized marketing to customers who engage with the restaurant online.

There are also third-party services that charge a fee or a percentage to list the restaurant and take reservations. Third-party reservation websites may have the advantage of including restaurant reviews, which can carry a great deal of weight with younger consumers when deciding where to dine. Third party reservation services may also reach a broader audience than the restaurant can through its own marketing activities.

Why Online Reservations is an Opportunity

The demand for online reservation solutions isn’t limited to enterprise chains. Restaurants of all types and sizes are looking for ways to enhance the customer experiences they offer and increase their web presence. Talk to your restaurant clients about the advantages of an online reservation solution that you can bundle with other point of sale (POS) add-ons provided an as-a-Service. If you restaurant client is interested in working with one or more third-party reservation services, research whether they have affiliate programs that will allow you to integrate their service with your solutions and receive residuals while your client is listed with them.

Online Reservations Trends & Case Studies

Transitioning from Break-Fix to Managed Services: Step 5 — Sales Hiring, Compensation and Training

Even if you’ve done everything right up to this point, there’s one obstacle that if...

Transitioning from Break-Fix to Managed Services: Step 4 — Seven Surefire Marketing Tips

Here are 7 tips garnered from top MSPs that will help optimize your marketing strategy.

Transitioning from Break-Fix to Managed Services: Step 3 — Operational Planning

Follow this advice concerning your SLAs, contract terms, payment terms, and details related to your service delivery and support.

Transitioning from Break-Fix to Managed Services: Step 2 — Determining Which Services to Start Selling

Here are the initial core IT services VARs and MSPs can offer, which serve as a foundation and springboard for dozens of other add-on services.

Transitioning from Break-Fix to Managed Services: Step 1 — Financial Planning

In part 1 of our series on transitioning from break-fix to managed services, we discuss the financial challenges you'll face, including cash flow, KPIs, initial investments, and more.

Welcome to XaaS Journal – Your B2B Recurring Revenue Resource

A free B2B publication designed to educate and empower VARs, MSPs and other channel IT professionals about the best opportunities for building successful as-a-service businesses.

Related Services

General IT Services

Ideal Verticals

Relevant Associations