Mobile Device Management (MDM)

Mobile device management solutions, sometimes referred to as wireless device management (WDM) solutions, automate many of the tasks associated with managing wireless devices including handheld computers, smartphones, peripherals, and even Internet of Things (IoT) devices. Wireless device management solutions allow an administrator to manage all devices from a single dashboard, even for large deployments over multiple facilities and wide geographic areas.

Why It Matters to Your Customers

For many industries, mobility and wireless devices have become necessary to provide the efficiency and automation it takes to compete. With the benefits of these deployments, however, comes a new and sometimes unexpected burden of managing devices. Without visibility into device status, software updates, security—and even the device’s location—a business could lose much of the efficiency and productivity it hoped to gain with the deployment.

A wireless device management solution makes it easier to onboard, configure, provision and track devices, and many tasks can be accomplished remotely, without downtime or disruption to operations. The solution can also help keep the business network and data safe by locating lost or stolen devices and locking or wiping them remotely.

Why Mobile Device Management (MDM) is an Opportunity

MSPs can find opportunities to provide these solutions in a range of industries from manufacturing and warehousing, transportation and logistics, and healthcare to retail and education. As more businesses adopt IoT solutions, the opportunity may grow as your clients look for ways to keep their networks secure and operating efficiently. You may have the opportunity to provide wireless device management as a standalone solution or bundled with other offerings such as managed security.

You can also consider managing your clients’ wireless device deployments using this type of solution. Taking the role of manager may open doors to additional revenue opportunities such as compliance reporting and big data analytics.