Answering the call for more self-serve sales ordering tools and capabilities, Ingram Micro Inc.’s Cisco Partner Go Portal is modernizing the process channel partners follow when it comes to quoting, ordering and tracking Cisco solutions and services.
Rolled out earlier this year at the 2019 Trust X Invitational, the on-demand, online management tool is receiving two thumbs up from engaged Ingram Micro channel partners, including Laura Natcher, sales engineer, CTI.
“The experience around Cisco Partner Go is effortless, and the tool is simply invaluable,” says Natcher. “We’ve been able to quote in near real-time and escalate orders that require immediate attention with greater efficiency and tracking.”
Available in the U.S. and Canada, the Cisco Partner Go portal empowers Ingram Micro / Cisco channel partners to increase speed to market exponentially, optimize operational efficiency and enhance the customer experience while reducing their own costs and boosting profitability. Among the early adopters of the Cisco Partner Go portal include members of Ingram Micro’s Trust X Alliance and SMB Alliance communities. The goal is to have all Cisco partners transacting on the Cisco Partner Portal in 2020.
“Ingram Micro Partner Go has truly transformed our business,” says Jessica Berger, sales operations director, Aqueduct Technologies. “Using the portal has dramatically cut down our SLAs from hours to minutes, giving us more time to drive sales and focus on growth. Ingram Micro has invested in us as a business, helping to grow our Cisco practice and become more profitable while providing the best possible customer experience.”
Designed from partner feedback, Ingram Micro’s Cisco Partner Go Portal is equipped with direct connections into Cisco Commerce Workspace, making it easy for channel partners to receive information around order status, as well as self-serve, saving time and increasing productivity.
“Our new Cisco Partner Go Portal has simplified the processes needed for channel partners to more closely align their business with Cisco’s transformational direction and successfully sell Cisco for all partners, especially in the SMB space,” says Peter Graber, executive director, Cisco, Ingram Micro. “Our numbers show channel partners using the Cisco Partner Go Portal are seeing an increase in Cisco deals closed, and reporting fewer escalations when it comes to ordering and tracking Cisco solutions. That’s an undeniable value that really hits home and makes a difference to the top and bottom line of business.”
Ingram Micro Cisco Partner Go Portal is on display at Ingram Micro’s ONE event taking place this week in Denver, Colorado. Interested partners are encouraged to engage their Ingram Micro sales representative to set an appointment and discover what more Ingram Micro can do to help drive greater efficiencies in their business and scale success.
“Ingram Micro is hyper-focused on delivering an exceptional customer experience to our channel partners and working together to better enable them to serve as a trusted advisor to businesses of all sizes,” says Tim Ament, senior vice president, Advanced Solutions, U.S., Ingram Micro.
“We are committed to being an indispensable business partner to the channel, and in order to execute against that promise, we must continually invest in the talent, technology and tools our channel partners need to simplify and scale their success, locally and globally,” concludes Ament. “The Cisco Partner Go portal is a great example of the iterative innovation happening inside Ingram Micro to meet and exceed the business needs of our associates and channel partners, and elevate the overall experience.”
Ingram Micro channel partners selling Cisco can set up their Partner Go portal and gain immediate access to their Ingram Micro / Cisco business by clicking here.
For more information about Ingram Micro visit www.ingrammicro.com