Hosted VoIP

Hosted VoIP

With hosted VoIP, also referred to as managed VoIP, a Voice over Internet Protocol provider hosts all VoIP servers and equipment, manages calls and routes them to the client’s telephony system.

Why It Matters to Your Customers

Hosted VoIP provides businesses with communications at a far lower price than a traditional PBX system. Because the provider maintains the equipment, it’s not necessary for the end user to purchase servers or install new infrastructure. VoIP also enables businesses to call virtually anywhere for their monthly charge — an offer that a provider can’t make when communications are provided via a PBX system. Hosted VoIP is also scaled easily, so if an end user temporarily needs additional lines, the provider can add them without adding hardware, and disconnect them when the end user no longer needs them.

Because internet calls are included in many VoIP packages, end users also have the advantages of easy conference calls and instant messaging. Additionally, VoIP service allows end users to easily reroute calls to any phone and use local numbers regardless of where a remote worker is located. VoIP also facilitates call tracking and monitoring for training or quality assurance and integrations with a customer relationship management (CRM) solution.

Why Hosted VoIP is an Opportunity

All businesses need reliable communication, and hosted VoIP allows you to offer a cost-effective solution with more features than a traditional PBX system. Bundle hosted VoIP with a Communications as a Service solution that includes collaboration capabilities to offer clients a total solution.

In addition to providing you with an additional source of recurring revenue, offering hosted VoIP enables you to add telephone service to the list of services you offer, eliminating the need for the client to use another provider. This can minimize the chance another managed service provider that offers communication services could compete with you for the client’s business.

Hosted VoIP Trends & Case Studies

Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives channel partners monthly recurring revenue streams while lowering customers’ costs and increasing productivity.
UCaaS

Capitalize on the Growing UCaaS Demand

Unified Communications as a Service (UCaaS) offers VARs and MSPs a prime opportunity to grow — or establish — a monthly recurring revenue stream and stickier customer relationships.
UCaaS comparison for MSPs

Want Better UCaaS Renewals? Adopt a Customer Lifecycle Strategy

Only after your customers use your products and services — and experience benefits — can they become long-term buyers and advocates.
UCaaS Collaboration

Are You Helping Customers with Their Work-From-Home Challenges?

With so many companies working remotely, there’s a golden opportunity to help clients optimize productivity by bundling native voice services with collaboration solutions and creating a real UCaaS experience.
Online Events

7 Tips for Hosting Effective Online Events during the Crisis

To better navigate these unprecedented times, channel partners have to adjust their business strategies and shift from in-person demand-generation events to online events.
Managed VoIP

The Demand for Managed VoIP is on the Rise

There's a good chance your clients want a managed VoIP solution and would prefer to have all their services through a single provider.

Recurring Revenue Best Practices

Data Analytics and BI

Your CPG Customers Don’t Need More Data — They Need Answers

IT solution providers can endear themselves to CPG clients by bundling NLG tools with Business Intelligence dashboards.
Professional Firms

Why Managed Services Are in Demand at Professional, Legal and Engineering Firms

Operating a professional office has changed since the start of the pandemic, and those businesses need an MSP’s expertise and support to optimize workflows.

The SMB Cloud Adoption Trend has a Silver Lining for MSPs

SMBs embraced cloud solutions to stay afloat during the pandemic, and now they need MSPs’ expertise to optimize, expand and protect these solutions and services.
Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives channel partners monthly recurring revenue streams while lowering customers’ costs and increasing productivity.
teamwork

Ep. 10: Secret Sauce: Finding, Hiring, Retaining a Winning Team

When it comes to finding, hiring and managing employees, Dawn Sizer, CEO of 3rd Element, combines industry best-practices with her own unique twist.
Patch Management

Patch Management Got a Whole Lot More Complicated in 2020. Here’s What to Do.

Remote work meant more devices connected to the network — and potentially more unpatched vulnerabilities.

Related Services

General IT Services

Ideal Verticals

Relevant Associations

Latest Podcast Episodes