Hardware as a Service (HaaS)

Hardware as a Service (HaaS)

Hardware-as-a-Service (HaaS) is a sales model in which the client pays a monthly fee to use hardware that belongs to a managed services provider (MSP). A service level agreement (SLA) outlines the specific terms of the arrangement between the two parties, covering the scope of work, the responsibilities of each party, and time standards for each service.

Why It Matters to your customers

An MSP’s clients that transitioned to Software-as-a-Service (SaaS) may be growing more accustomed to paying a monthly fee for technology, rather than owning it. The as-a-Service model eliminates a large, upfront investment, as well as unexpected repair costs, and replaces them with budget-friendly and predictable monthly fees. It also eliminates the problem of hanging onto aging technology—returning the hardware or upgrading at the end of the contract will be conditions of the SLA.

Hardware-as-a-Service also eliminates the burden for the end users of making hardware purchases and worries over failures and downtime. Those are the responsibilities of the MSP.

Why Hardware as a Service (HaaS) is an Opportunity

HaaS requires an upfront investment, but planning for the term of the contract and pricing HaaS correctly will pay off the equipment and result in recurring revenue for your business. Bundling HaaS with SaaS offerings and managed services can increase recurring revenue even more.

Hardware-as-a-Service has other advantages for MSPs. It gives you more control over your client’s IT environment, enabling you to standardize hardware, making it easier for you to maintain and service. With HaaS, you will no longer have to struggle to keep outdated technology running on your client’s network.

Providing a turnkey Hardware- as-a-Service solution can also help retain customers. When you are the client’s total solutions provider, you have more opportunity to interact and build loyalty, and by managing their entire IT environment, your services become integral to their business operations.

Hardware as a Service (HaaS) Trends & Case Studies

IT Nation Connect 2019 Vendor Highlights

There were several big announcements from the channel vendor community at this year’s show.

Best-Selling Author Daniel Pink Keynote Highlights

For starters, the old ABC’s of sales, “always be closing,” has been replaced by “attunement, buoyancy and clarity.”

4 Issues Standing in the Way of Improved Efficiency, and Revenue, for MSPs

How taking a unified IT approach will help MSPs align with digital business infrastructure operations priorities.

How Hardware as a Service Builds Sticky Customer Relationships

Providing HaaS solutions give you opportunities to have regular contact with clients over the term of their contracts and to establish yourself as a trusted business advisor.

Tips for Compensating Sales Reps under the Hardware as a Service Business Model

A significant challenge during the transition to the HaaS business model is adapting your sales compensation plan, but information and advice is available.

Distributors Provide HaaS On-Ramps for Their Partners

VARs and MSPs can turn to distributors for HaaS bundles, financing assistance and advice.

Related Services

General IT Services

Ideal Verticals

Field Service

Healthcare

Restaurant

Retail

Education

Government

Relevant Associations