Hardware as a Service (HaaS)

Hardware as a Service (HaaS)

Hardware-as-a-Service (HaaS) is a sales model in which the client pays a monthly fee to use hardware that belongs to a managed services provider (MSP). A service level agreement (SLA) outlines the specific terms of the arrangement between the two parties, covering the scope of work, the responsibilities of each party, and time standards for each service.

Why It Matters to your customers

An MSP’s clients that transitioned to Software-as-a-Service (SaaS) may be growing more accustomed to paying a monthly fee for technology, rather than owning it. The as-a-Service model eliminates a large, upfront investment, as well as unexpected repair costs, and replaces them with budget-friendly and predictable monthly fees. It also eliminates the problem of hanging onto aging technology—returning the hardware or upgrading at the end of the contract will be conditions of the SLA.

Hardware-as-a-Service also eliminates the burden for the end users of making hardware purchases and worries over failures and downtime. Those are the responsibilities of the MSP.

Why Hardware as a Service (HaaS) is an Opportunity

HaaS requires an upfront investment, but planning for the term of the contract and pricing HaaS correctly will pay off the equipment and result in recurring revenue for your business. Bundling HaaS with SaaS offerings and managed services can increase recurring revenue even more.

Hardware-as-a-Service has other advantages for MSPs. It gives you more control over your client’s IT environment, enabling you to standardize hardware, making it easier for you to maintain and service. With HaaS, you will no longer have to struggle to keep outdated technology running on your client’s network.

Providing a turnkey Hardware- as-a-Service solution can also help retain customers. When you are the client’s total solutions provider, you have more opportunity to interact and build loyalty, and by managing their entire IT environment, your services become integral to their business operations.

Hardware as a Service (HaaS) Trends & Case Studies

POS HaaS

Why Point of Sale Hardware as a Service is on the Rise

Learn more about how HaaS can benefit your POS customers’ businesses — and yours.
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Sell HaaS Without Compromising Your Business’ Financial Health

Selling Hardware as a Service can be a lucrative business move—if you follow these tips and mitigate your risk.
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MSPs: Position Your Business to Capitalize on Hardware as a Service Market Growth

Analysts are predicting impressive HaaS adoption in the next five years. Are you focusing on the markets representing the greatest opportunities?
Customer Engagement

How Hardware as a Service Builds Sticky Customer Relationships

Providing HaaS solutions gives you opportunities to have regular contact with clients over the term of their contracts and to establish yourself as a trusted business advisor.
HaaS compensation

Tips for Compensating Sales Reps under the Hardware as a Service Business Model

A significant challenge during the transition to the HaaS business model is adapting your sales compensation plan, but information and advice is available.

Distributors Provide HaaS On-Ramps for Their Partners

VARs and MSPs can turn to distributors for HaaS bundles, financing assistance and advice.

Recurring Revenue Best Practices

Business Continuity Planning

How Business Continuity Strategies Have Changed Since 2020

Before the pandemic, companies predicted what they’d need to keep operations moving during a long-term disruption. Now they know.
Data Compliance

How to Protect Your Company From Compliance Risks

With strict laws regulating how personal data is collected and handled, regulatory compliance should be a top priority for XaaS providers.
Data Analytics and BI

Your CPG Customers Don’t Need More Data — They Need Answers

IT solution providers can endear themselves to CPG clients by bundling NLG tools with Business Intelligence dashboards.
Professional Firms

Why Managed Services Are in Demand at Professional, Legal and Engineering Firms

Operating a professional office has changed since the start of the pandemic, and those businesses need an MSP’s expertise and support to optimize workflows.

The SMB Cloud Adoption Trend has a Silver Lining for MSPs

SMBs embraced cloud solutions to stay afloat during the pandemic, and now they need MSPs’ expertise to optimize, expand and protect these solutions and services.
Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives channel partners monthly recurring revenue streams while lowering customers’ costs and increasing productivity.

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