Hardware as a Service (HaaS)

Hardware as a Service (HaaS)

Hardware-as-a-Service (HaaS) is a sales model in which the client pays a monthly fee to use hardware that belongs to a managed services provider (MSP). A service level agreement (SLA) outlines the specific terms of the arrangement between the two parties, covering the scope of work, the responsibilities of each party, and time standards for each service.

Why It Matters to your customers

An MSP’s clients that transitioned to Software-as-a-Service (SaaS) may be growing more accustomed to paying a monthly fee for technology, rather than owning it. The as-a-Service model eliminates a large, upfront investment, as well as unexpected repair costs, and replaces them with budget-friendly and predictable monthly fees. It also eliminates the problem of hanging onto aging technology—returning the hardware or upgrading at the end of the contract will be conditions of the SLA.

Hardware-as-a-Service also eliminates the burden for the end users of making hardware purchases and worries over failures and downtime. Those are the responsibilities of the MSP.

Why Hardware as a Service (HaaS) is an Opportunity

HaaS requires an upfront investment, but planning for the term of the contract and pricing HaaS correctly will pay off the equipment and result in recurring revenue for your business. Bundling HaaS with SaaS offerings and managed services can increase recurring revenue even more.

Hardware-as-a-Service has other advantages for MSPs. It gives you more control over your client’s IT environment, enabling you to standardize hardware, making it easier for you to maintain and service. With HaaS, you will no longer have to struggle to keep outdated technology running on your client’s network.

Providing a turnkey Hardware- as-a-Service solution can also help retain customers. When you are the client’s total solutions provider, you have more opportunity to interact and build loyalty, and by managing their entire IT environment, your services become integral to their business operations.

Hardware as a Service (HaaS) Trends & Case Studies

Customer Engagement

How Hardware as a Service Builds Sticky Customer Relationships

Providing HaaS solutions gives you opportunities to have regular contact with clients over the term of their contracts and to establish yourself as a trusted business advisor.
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Why Point of Sale Hardware as a Service is on the Rise

Learn more about how HaaS can benefit your POS customers’ businesses – and yours.

Selling HaaS Post-Pandemic

Businesses rebuilding after a rocky start to the 2020s may need a tech upgrade but don’t have the capital to make a major purchase. Hardware as a Service may be the answer.
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MSPs: Capitalize on HaaS Market Growth

Analysts are predicting impressive HaaS adoption in the next five years. Are you focusing on the markets representing the greatest opportunities?
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Sell HaaS Without Compromising Your Business’ Financial Health

Selling Hardware as a Service can be a lucrative business move if you follow these tips and mitigate your risk.
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Tips for Compensating Sales Reps under the Hardware as a Service Business Model

A significant challenge during the transition to the HaaS business model is adapting your sales compensation plan, but information and advice is available.

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