With the passage of the Modernizing Government Technology (MGT) Act, federal government agencies are moving forward to update legacy systems that limit functionality and integrations. Trends for new systems include making them more user-friendly for citizens, finding new efficiencies, decreasing labor redundancies, and adding automation to day-to-day tasks.
The use of mobility is growing in the government sector for tasks such as ticketing and accepting payments, but also to provide easier self-service via apps for citizens. In addition, the government sector is evaluating how data analytics and artificial intelligence (AI) can provide agencies with ROI.
How Technology Can Address the Government Market’s Needs
Some government agencies may be in the market for new IT solutions, and other agencies may be trying to add new features to legacy systems. In either case, it will take a skilled IT solutions provider to equip the agency with technology that delivers needed results while keeping networks and data secure.
IT solutions offer ways to improve efficiency and reduce costs. For example, Internet of Things (IoT) solutions can streamline processes and services in areas such as public transportation, parking, traffic lights and cameras, and energy management, and chatbots can help direct calls or provide information more efficiently — and without hiring additional staff.
Why the Government Market is an Ideal Fit for Services
Many government departments or agencies don’t have full-time IT resources on staff. This can make managed services — such as Desktop as a Service, wireless device management, website services, patch management, and managed print — cost-effective options that result in higher productivity and less downtime. Security is a top priority for government departments, so services including managed firewall, managed antivirus, and physical security and access control also offer value, especially for an agency without in-house IT. Software as a Service (SaaS) solutions provide government agencies the ability to scale easily — up or down — as budgets and needs change, and will ensure the agency is using the most updated version of the software, without requiring additional purchases or waiting for the next budget cycle.