The change from in-office work to a complete remote workforce over the past 18 months expanded MSPs’ management exponentially. Some MSPs weren’t prepared for the sudden shift to BYOD and struggled to manage their clients’ personal devices, which were now being used to access corporate resources. Besides the work-from-home (WFH) trend, we’ve seen a massive uptick in cybersecurity attacks. The Internet Crime Complaint Center of the FBI recorded 791,790 complaints of suspected online crimes in 2020, recording a 300,000 increase from 2019 with the reported losses from these internet crimes exceeding $4.2 billion.
Mark Whiffen, the senior product manager for Barracuda MSP, discusses these trends and challenges, as well as the increasingly important role RMM tools play in helping MSPs detect anomalies, tracking increased endpoints and remediating and managing customers’ environments remotely.
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