Unified Communications as a Service (UCaaS)

Communications-as-a-Service

Communications as a Service provides reliable and available communications tools to collaborative teams, whether they work in the same office or in remote locations. A Communications as a Service solution may include any combination of voice, video conferencing, collaboration solutions such as screen sharing, messaging, and project management tools.

Why It Matters to your customers

Industry analysts predict that half of the U.S. workforce, primarily knowledge workers and executives, will work remotely in the next two years. With workers dispersed rather than reporting to a common office location, businesses and enterprises will be challenged to provide them with reliable communications tools that keep them connected with other members of their teams.

Integrated Communications as a Service solutions remove barriers to communication and eliminate wasted time using tools from disparate systems. Integrated communications solutions eliminate the hassles of trying to connect for conference calls or share calendar items on different platforms. With integrated communications solutions, collaborative team members also won’t have to spend time setting up video conferences or screen shares in advance. The time an integrated communications tool saves can add up to significant cost savings and productivity increases.

Communications as a Service solutions also provide businesses and enterprises with a reliable and secure method of communicating and sharing data with partners, customers and others outside their organizations.

Why Communications as a Service is an Opportunity

Any of your clients could have a need for a reliable communications solution within their facilities or to keep remote workers connected—even small businesses with owners or operators who travel or manage other locations. MSPs most successful at providing these solutions will guarantee a high level of uptime by monitoring and maintaining solutions to prevent disruptions. Your clients may also need your service to integrate their business applications with their communications solutions. Security and access control will also be priorities for your clients.

Communications-as-a-Service Trends & Case Studies

UCaaS

4 Tips for Selling Unified Communications as a Service

After a year of video conferences and remote collaboration, businesses understand the value of UCaaS—if you offer the right solution and the right terms.
Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives channel partners monthly recurring revenue streams while lowering customers’ costs and increasing productivity.
UCaaS

Capitalize on the Growing UCaaS Demand

Unified Communications as a Service (UCaaS) offers VARs and MSPs a prime opportunity to grow — or establish — a monthly recurring revenue stream and stickier customer relationships.
UCaaS comparison for MSPs

Want Better UCaaS Renewals? Adopt a Customer Lifecycle Strategy

Only after your customers use your products and services — and experience benefits — can they become long-term buyers and advocates.
UCaaS Collaboration

Are You Helping Customers with Their Work-From-Home Challenges?

With so many companies working remotely, there’s a golden opportunity to help clients optimize productivity by bundling native voice services with collaboration solutions and creating a real UCaaS experience.
Online Events

7 Tips for Hosting Effective Online Events during the Crisis

To better navigate these unprecedented times, channel partners have to adjust their business strategies and shift from in-person demand-generation events to online events.

Recurring Revenue Best Practices

Protected Health Information

The Impact of COVID-19 on HIPAA Compliance Laws

With the rise of telework and conference calling, proactively securing all devices and encrypting the data path through the home, public network, and cloud infrastructure is critical.
CoMITs

Making the Case for Co-Managed IT Services (CoMITs)

CoMITs give MSPs a powerful competitive differentiator with high-value clients seeking greater control over their IT tools.
Business Continuity Planning

How Business Continuity Strategies Have Changed Since 2020

Before the pandemic, companies predicted what they’d need to keep operations moving during a long-term disruption. Now they know.
Data Compliance

How to Protect Your Company From Compliance Risks

With strict laws regulating how personal data is collected and handled, regulatory compliance should be a top priority for XaaS providers.
Data Analytics and BI

Your CPG Customers Don’t Need More Data — They Need Answers

IT solution providers can endear themselves to CPG clients by bundling NLG tools with Business Intelligence dashboards.
Professional Firms

Why Managed Services Are in Demand at Professional, Legal and Engineering Firms

Operating a professional office has changed since the start of the pandemic, and those businesses need an MSP’s expertise and support to optimize workflows.

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