Unified Communications as a Service (UCaaS)

Communications-as-a-Service

Communications as a Service provides reliable and available communications tools to collaborative teams, whether they work in the same office or in remote locations. A Communications as a Service solution may include any combination of voice, video conferencing, collaboration solutions such as screen sharing, messaging, and project management tools.

Why It Matters to your customers

Industry analysts predict that half of the U.S. workforce, primarily knowledge workers and executives, will work remotely in the next two years. With workers dispersed rather than reporting to a common office location, businesses and enterprises will be challenged to provide them with reliable communications tools that keep them connected with other members of their teams.

Integrated Communications as a Service solutions remove barriers to communication and eliminate wasted time using tools from disparate systems. Integrated communications solutions eliminate the hassles of trying to connect for conference calls or share calendar items on different platforms. With integrated communications solutions, collaborative team members also won’t have to spend time setting up video conferences or screen shares in advance. The time an integrated communications tool saves can add up to significant cost savings and productivity increases.

Communications as a Service solutions also provide businesses and enterprises with a reliable and secure method of communicating and sharing data with partners, customers and others outside their organizations.

Why Communications as a Service is an Opportunity

Any of your clients could have a need for a reliable communications solution within their facilities or to keep remote workers connected—even small businesses with owners or operators who travel or manage other locations. MSPs most successful at providing these solutions will guarantee a high level of uptime by monitoring and maintaining solutions to prevent disruptions. Your clients may also need your service to integrate their business applications with their communications solutions. Security and access control will also be priorities for your clients.

Communications-as-a-Service Trends & Case Studies

UCaaS sales growth

5 Sales Tactics to Grow UCaaS Revenue Streams

Healthy income and cash flow allow leadership teams to access more resources to weather the storms and fund essential parts of business plans, including expansion.
VoIP_UCaaS

Provide Hosted VoIP Solutions for Teams Across the Building or Across the Country

Seamless, engaging communication experiences – anywhere – are the cornerstone of the future of work.

5 Tips for Selecting a VoIP/UC-as-a-Service Vendor Partner

Choosing the right vendor partner is a critical step in building a successful recurring revenue business.
UCC security

Security Best Practices for UCC Deployments

Without good security, UCaaS devices can be turned into attack vectors for DDoS attacks and entry points for malware.
UCaaS success

Succeeding in the Anything-But-One-Size-Fits-All World of UCaaS

Clients need the assistance of a qualified UCaaS provider — from planning to ongoing support.
Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives you monthly recurring revenue streams while lowering customers’ costs and increasing productivity.

Recurring Revenue Best Practices

Sales hunters and farmers

Farmer vs Hunter: The Sales Growth Conundrum

Can't-miss advice to help MSPs and VARs find the sweet spot between account management (farmers) and new sales (hunters).
Cybersecurity Liability

MSP Cybersecurity Liabilities: Real Concerns or Hype?

Understanding the motives of cybercriminals and what tools they typically deploy to access business systems and data removes some of the mystery.
AI Chatbot

AI Chatbots in 2023: Balancing Opportunities and Risks for Cybersecurity

AI chatbots offer numerous benefits but have inherent risks that organizations must be vigilant and take proactive measures to detect and block.
IT documentation

Why You Need an IT Documentation Solution Right Now

If you think an IT documentation solution is an unnecessary expense, you're not seeing the big picture.
POS as a Service mistakes

5 Mistakes to Avoid When Selling and Financing Services

You can avoid pitfalls if you transition gradually, train and incentivize your sales team, and choose the right funding options.
Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives you monthly recurring revenue streams while lowering customers’ costs and increasing productivity.