Communications as a Service

Communications-as-a-Service

Communications as a Service provides reliable and available communications tools to collaborative teams, whether they work in the same office or in remote locations. A Communications as a Service solution may include any combination of voice, video conferencing, collaboration solutions such as screen sharing, messaging, and project management tools.

Why It Matters to your customers

Industry analysts predict that half of the U.S. workforce, primarily knowledge workers and executives, will work remotely in the next two years. With workers dispersed rather than reporting to a common office location, businesses and enterprises will be challenged to provide them with reliable communications tools that keep them connected with other members of their teams.

Integrated Communications as a Service solutions remove barriers to communication and eliminate wasted time using tools from disparate systems. Integrated communications solutions eliminate the hassles of trying to connect for conference calls or share calendar items on different platforms. With integrated communications solutions, collaborative team members also won’t have to spend time setting up video conferences or screen shares in advance. The time an integrated communications tool saves can add up to significant cost savings and productivity increases.

Communications as a Service solutions also provide businesses and enterprises with a reliable and secure method of communicating and sharing data with partners, customers and others outside their organizations.

Why Communications as a Service is an Opportunity

Any of your clients could have a need for a reliable communications solution within their facilities or to keep remote workers connected—even small businesses with owners or operators who travel or manage other locations. MSPs most successful at providing these solutions will guarantee a high level of uptime by monitoring and maintaining solutions to prevent disruptions. Your clients may also need your service to integrate their business applications with their communications solutions. Security and access control will also be priorities for your clients.

Communications-as-a-Service Trends & Case Studies

Communications as a Service, Communications as a Service

7 Tips for Hosting Effective Online Events during the Crisis

To better navigate these unprecedented times, channel partners have to adjust their business strategies and shift from in-person demand-generation events to online events.
Communications as a Service, Communications as a Service

Provide Hosted VoIP Solutions for Teams Across the Building or Across the Country

Are you meeting the urgent demand for cloud communications platforms?
Communications as a Service, Communications as a Service

Use VoIP to Grow Your VAR Business

Some VARs are a little nervous about getting into the VoIP Game. Here’s why you shouldn’t be.
Communications as a Service, Communications as a Service

Are You Providing UCaaS to Optimize Remote Work or Just Letting Customers Work Remotely?

Unified communications as a Service solutions support productive remote work with voice, messaging, video conferencing and collaboration tools.
Communications as a Service

Ep.6: UCC Comes Home

Zina Hassel from ZLH Enterprises discusses the importance of remote workers staying connected and productive during the pandemic.
Communications as a Service

Security Best Practices for UCC Deployments

Without good security, UCaaS devices can be turned into attack vectors for DDoS attacks and entry points for malware.

Recurring Revenue Best Practices

Communications as a Service, Communications as a Service

New MSP Growth Opportunities During the Pandemic (and Beyond)

Managed services providers serving these vertical markets are seeing significant increases in IT services demand that are projected to last well beyond the pandemic.
Communications as a Service, Communications as a Service

Have You Developed Solutions for K-12 Education During a Pandemic?

Schools closed their doors, but learning continues. Are your clients prepared for what lies ahead?
Communications as a Service, Communications as a Service

7 Tips for Hosting Effective Online Events during the Crisis

To better navigate these unprecedented times, channel partners have to adjust their business strategies and shift from in-person demand-generation events to online events.
Communications as a Service, Communications as a Service

5 Pandemic Lessons for MSPs

The impact of the coronavirus pandemic was eye-opening for some MSPs. Now, it’s time to close the gaps.
Communications as a Service

What Does a Successful Managed Services Provider Business Look Like?

SaaS, IaaS, cybersecurity and business continuity are strategic priorities for growing MSPs — as well as delivering them in a way that produces excellent customer experiences.
Communications as a Service, Communications as a Service

Is Outsourcing the Key to Bigger Recurring Revenue Streams?

As an IT solution provider, your customers are outsourcing their IT management to you. But, there are parts of your business you should consider outsourcing, too.

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