Communications as a Service

Communications-as-a-Service

Communications as a Service provides reliable and available communications tools to collaborative teams, whether they work in the same office or in remote locations. A Communications as a Service solution may include any combination of voice, video conferencing, collaboration solutions such as screen sharing, messaging, and project management tools.

Why It Matters to your customers

Industry analysts predict that half of the U.S. workforce, primarily knowledge workers and executives, will work remotely in the next two years. With workers dispersed rather than reporting to a common office location, businesses and enterprises will be challenged to provide them with reliable communications tools that keep them connected with other members of their teams.

Integrated Communications as a Service solutions remove barriers to communication and eliminate wasted time using tools from disparate systems. Integrated communications solutions eliminate the hassles of trying to connect for conference calls or share calendar items on different platforms. With integrated communications solutions, collaborative team members also won’t have to spend time setting up video conferences or screen shares in advance. The time an integrated communications tool saves can add up to significant cost savings and productivity increases.

Communications as a Service solutions also provide businesses and enterprises with a reliable and secure method of communicating and sharing data with partners, customers and others outside their organizations.

Why Communications as a Service is an Opportunity

Any of your clients could have a need for a reliable communications solution within their facilities or to keep remote workers connected—even small businesses with owners or operators who travel or manage other locations. MSPs most successful at providing these solutions will guarantee a high level of uptime by monitoring and maintaining solutions to prevent disruptions. Your clients may also need your service to integrate their business applications with their communications solutions. Security and access control will also be priorities for your clients.

Communications-as-a-Service Trends & Case Studies

Communications as a Service

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Use this side-by-side features comparison to help you match UCaaS solutions to your clients’ needs.
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UCaaS Features: Can a Solution Offer Too Much for Your Client?

SMBs are discovering the benefits of unified communications, but they may not need the same solutions as your enterprise clients.

Recurring Revenue Best Practices

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Communications as a Service

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