Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance.
Nectar expands ability to monitor the health of cloud-based UC platforms
Built in-house by VoIP’s foremost experts on serverless architecture, cloud-based UCaaS platform runs on all Mac and Windows computers and will integrate HD Voice, video collaboration, team messaging, one-click conferencing, call recording, IVR and other business communications.
Demand for HIPAA-compliant, cloud-based communications services, open APIs and award-winning customer support drive expansion across U.S. and Canada.
Increase in cloud revenue attributed to a combination of organic demand, growth in new logos, completeness of solution suite and expansion in EMEA and APAC markets.