Best Practices

Transitioning from Break-Fix to Managed Services: Step 2 — Determining Which Services to...

Here are the initial core IT services VARs and MSPs can offer, which serve as a foundation and springboard for dozens of other add-on services.

Quote Management: How To Make Your Proposals Convert

These best practices for VARs and MSPs will help turn proposals into new business.

Transitioning from Break-Fix to Managed Services: Step 5 — Sales Hiring, Compensation and...

Even if you’ve done everything right up to this point, there’s one obstacle that if overlooked will bring your transition to a halt — your salespeople. I’ll never forget what former Gartner VP and...
Adaptability

COVID-19: How MSPs Are Adapting to the New Normal

Once viable COVID-19 treatments are found and the world goes back to work, it won’t be business as usual.

Cybercriminals’ New Favorite Attack Vector: Your RMM

MSPs must implement multi-factor authentication and other best practices to prevent hackers from leveraging their management tools as a conduit to end customers’ networks.
IT documentation

Why Your MSP Business Needs an IT Documentation Solution

If you think an IT documentation solution is an unnecessary expense, you're not seeing the big picture.

What MSPs Need to Know About the California Consumer Privacy Act

Companies doing in business in California may be required to give consumers greater control over the data that’s collected and how it’s used — and they’re looking to MSPs for help complying with the act.

Farmer vs Hunter: The Sales Growth Conundrum

Can't-miss advice to help MSPs and VARs find the sweet spot between account management (farmers) and new sales (hunters).

Can Artificial Intelligence Help MSPs Increase Their Bottom Line?

Artificial intelligence and machine learning can improve your service delivery, efficiency — and your bottom line.

Transitioning from Break-Fix to Managed Services: Step 3 — Operational Planning

Follow this advice concerning your SLAs, contract terms, payment terms, and details related to your service delivery and support.
POS as a Service mistakes

5 Mistakes to Avoid When Selling and Financing Services

You can avoid pitfalls if you transition gradually, train and incentivize your sales team, and choose the right funding options.

RMM Becomes Ransomware Attack Vector, Putting MSPs on Alert

Cybercriminals want to eliminate the ability of backups to stop their attack. RMMs with integrated backups have become incredibly attractive targets.
MSP cyberattack

Top 3 Ways to Prevent Your VAR or MSP Business from Being Compromised

Learn why MSPs and VARs are a target for cyberattacks and what you can do to protect your business.

What Does a Successful Managed Services Provider Business Look Like?

SaaS, IaaS, cybersecurity and business continuity are strategic priorities for growing MSPs — as well as delivering them in a way that produces excellent customer experiences.

How New Tech Can Grow Your Revenue

To leverage new technology, you need to target upsell and cross-sell opportunities, build technology stacks, and most importantly, stay informed.

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