Best Practices

Education Coronavirus

Have You Developed Solutions for K-12 Education During a Pandemic?

Schools closed their doors, but learning continues. Are your clients prepared for what lies ahead?
Digital Transformation

How to Provide IT Solutions to the Digitally Determined vs. the Digitally Distraught

Businesses can either advance digital transformation to build future competitiveness or focus on cost-savings now. Regardless, they need experts to guide them.

Professional Services Businesses Need Your Help with Cybersecurity

Don’t overlook the need for robust security solutions for legal, accounting, real estate, insurance, and other professional services businesses.
cybersecurity_trends_malware_threats

3 Ways Malware Can Hurt Your Customers’ Businesses

Half of small businesses will suffer malware attacks, most aren't prepared, and here’s what’s at stake.
remote access agreement

Why MSPs Need Remote Access Agreements

Remote access agreements grant consent for remote connections, spell out your responsibilities as well as your clients’, and limit liability.

Cybercriminals’ New Favorite Attack Vector: Your RMM

MSPs must implement multi-factor authentication and other best practices to prevent hackers from leveraging their management tools as a conduit to end customers’ networks.

Is Your Customer’s VPN Software Making Them Vulnerable to a Breach?

When you consider the risks of “free” VPN services, choosing a reputable brand is a no-brainer.
Adaptability

COVID-19: How MSPs Are Adapting to the New Normal

Once viable COVID-19 treatments are found and the world goes back to work, it won’t be business as usual.
customer surveys

Tips for Selling Customer Survey Software in 2020

It’s time to take a different perspective and consider customer feedback less of a value-add and more of a necessity.

RMM Becomes Ransomware Attack Vector, Putting MSPs on Alert

Cybercriminals want to eliminate the ability of backups to stop their attack. RMMs with integrated backups have become incredibly attractive targets.

Does Your MSP Business Need Employee Monitoring Software?

It’s hard to keep track of how employees are spending their time, especially if they’re working remotely. Is having that visibility valuable — or could it hurt your work culture?

How New Tech Can Grow Your Revenue

To leverage new technology, you need to target upsell and cross-sell opportunities, build technology stacks, and most importantly, stay informed.
Digital Transformation

Why Digital Transformation Is Disrupting IT Marketing

B2B decision makers are researching IT solutions online and making decisions before they reach out to sales reps. IT marketing must be digital to be effective.
COVID-19-opportunities

Ep.7: Helping Channel Partners Pivot During COVID-19

Jason Bystrak shares results from a massive virtual event D&H Distributing held to educate its vendors about partners’ needs during the pandemic.

Ep.1: Introduction to Recurring Revenue

If you're still not sure the services business model is right for you, here are 8 compelling reasons to reconsider.

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