Best Practices

4 Issues Standing in the Way of Improved Efficiency, and Revenue, for MSPs

How taking a unified IT approach will help MSPs align with digital business infrastructure operations priorities.

MSP Compensation Models

The shift to a monthly recurring revenue (MRR) model isn’t simple. There’s a lot to figure out and adjustments to make. One of the most daunting obstacles seems to be sales compensation. On the...

12 KPIs the Top MSPs Track

These key performance indicators help you make adjustments to your business proactively rather than being caught off guard.

Welcome to XaaS Journal – Your B2B Recurring Revenue Resource

A free B2B publication designed to educate and empower VARs, MSPs and other channel IT professionals about the best opportunities for building successful as-a-service businesses.

Transitioning from Break-Fix to Managed Services: Step 4 — Seven Surefire Marketing Tips

Here are 7 tips garnered from top MSPs that will help optimize your marketing strategy.
subscription economy

Is Your Business Part of the Growing Subscription Economy?

As a Service businesses have experienced an average growth rate of more than 300 percent in the past seven years. How does that compare to your business’ growth?

Managing Your Service: Must-Have Automation Tools

The keystone of your managed services provider (MSP) business is providing your customers with services and tools that enable them to run their businesses with greater efficiency, less downtime, and increased profitability. Have you equipped...
remote access agreement

Why MSPs Need Remote Access Agreements

Remote access agreements grant consent for remote connections, spell out your responsibilities as well as your clients’, and limit liability.
Business Predictions

Need to Set a Course for Business Success? Follow the Money

More than 50% of businesses are focused on operating model transformation, creating unprecedented opportunity for solution providers.
Site reliability engineering

Site Reliability Engineering is Driving MSP Need for Centralized IT Monitoring

Automated response and single pane monitoring is helping Managed Service Providers deliver highly reliable IT operations for their customers. Consider these practices.

Transitioning from Break-Fix to Managed Services: Step 1 — Financial Planning

In part 1 of our series on transitioning from break-fix to managed services, we discuss the financial challenges you'll face, including cash flow, KPIs, initial investments, and more.
Digital Transformation

Why Digital Transformation Is Disrupting IT Marketing

B2B decision makers are researching IT solutions online and making decisions before they reach out to sales reps. IT marketing must be digital to be effective.
Digital Transformation

How to Provide IT Solutions to the Digitally Determined vs. the Digitally Distraught

Businesses can either advance digital transformation to build future competitiveness or focus on cost-savings now. Regardless, they need experts to guide them.

Beginner MSP’s Self-Assessment for Selecting Products & Vendor Partners

Whether you’re just getting started with offering managed IT services, or you’ve been in the game for a while, selecting your vendor partners and products can be an overwhelming proposition. At this stage in...
Adaptability

COVID-19: How MSPs Are Adapting to the New Normal

Once viable COVID-19 treatments are found and the world goes back to work, it won’t be business as usual.

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