Best Practices

4 Issues Standing in the Way of Improved Efficiency, and Revenue, for MSPs

How taking a unified IT approach will help MSPs align with digital business infrastructure operations priorities.

MSP Compensation Models

The shift to a monthly recurring revenue (MRR) model isn’t simple. There’s a lot to figure out and adjustments to make. One of the most daunting obstacles seems to be sales compensation. On the...

12 KPIs the Top MSPs Track

These key performance indicators help you make adjustments to your business proactively rather than being caught off guard.

Welcome to XaaS Journal – Your B2B Recurring Revenue Resource

A free B2B publication designed to educate and empower VARs, MSPs and other channel IT professionals about the best opportunities for building successful as-a-service businesses.
remote access agreement

Why MSPs Need Remote Access Agreements

Remote access agreements grant consent for remote connections, spell out your responsibilities as well as your clients’, and limit liability.

Farmer vs Hunter: The Sales Growth Conundrum

Can't-miss advice to help MSPs and VARs find the sweet spot between account management (farmers) and new sales (hunters).
subscription economy

Is Your Business Part of the Growing Subscription Economy?

As a Service businesses have experienced an average growth rate of more than 300 percent in the past seven years. How does that compare to your business’ growth?
saas-compensation

What’s the Best Way to Handle SaaS Sales Compensation?

An RSPA survey reveals real-life solutions to the question of how to compensate sales reps under the as a Service model.

Transitioning from Break-Fix to Managed Services: Step 4 — Seven Surefire Marketing Tips

Here are 7 tips garnered from top MSPs that will help optimize your marketing strategy.

Managing Your Service: Must-Have Automation Tools

The keystone of your managed services provider (MSP) business is providing your customers with services and tools that enable them to run their businesses with greater efficiency, less downtime, and increased profitability. Have you equipped...

What Does a Successful Managed Services Provider Business Look Like?

SaaS, IaaS, cybersecurity and business continuity are strategic priorities for growing MSPs — as well as delivering them in a way that produces excellent customer experiences.
Site reliability engineering

Site Reliability Engineering is Driving MSP Need for Centralized IT Monitoring

Automated response and single pane monitoring is helping Managed Service Providers deliver highly reliable IT operations for their customers. Consider these practices.
online-education-and-elearning

The Most Popular (and Free) LinkedIn Learning Courses for IT Professionals

Make good use of downtime. These LinkedIn education courses for IT professionals are free until September 30.
Adaptability

COVID-19: How MSPs Are Adapting to the New Normal

Once viable COVID-19 treatments are found and the world goes back to work, it won’t be business as usual.

Cybercriminals’ New Favorite Attack Vector: Your RMM

MSPs must implement multi-factor authentication and other best practices to prevent hackers from leveraging their management tools as a conduit to end customers’ networks.

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