Best Practices

Partnerships

The Pros and Cons of Partnership

A vendor-partner relationship has a simultaneously competitive and cooperative nature to it.
Problem Solving

Overcoming Implementation Challenges for Tech Pros

Strategic conversations between the IT teams and senior business leaders are imperative.
Protected Health Information

The Impact of COVID-19 on HIPAA Compliance Laws

With the rise of telework and conference calling, proactively securing all devices and encrypting the data path through the home, public network, and cloud infrastructure is critical.
CoMITs

Making the Case for Co-Managed IT Services (CoMITs)

CoMITs give MSPs a powerful competitive differentiator with high-value clients seeking greater control over their IT tools.
Business Continuity Planning

How Business Continuity Strategies Have Changed Since 2020

Before the pandemic, companies predicted what they’d need to keep operations moving during a long-term disruption. Now they know.
Data Compliance

How to Protect Your Company From Compliance Risks

With strict laws regulating how personal data is collected and handled, regulatory compliance should be a top priority for XaaS providers.
Data Analytics and BI

Your CPG Customers Don’t Need More Data—They Need Answers

IT solution providers can endear themselves to CPG clients by bundling NLG tools with Business Intelligence dashboards.
Professional Firms

Why Managed Services Are in Demand at Professional, Legal and Engineering Firms

Operating a professional office has changed since the start of the pandemic, and those businesses need an MSP’s expertise and support to optimize workflows.

The SMB Cloud Adoption Trend has a Silver Lining for MSPs

SMBs embraced cloud solutions to stay afloat during the pandemic, and now they need MSPs’ expertise to optimize, expand and protect these solutions and services.
Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives channel partners monthly recurring revenue streams while lowering customers’ costs and increasing productivity.
teamwork

Ep. 10: Secret Sauce: Finding, Hiring, Retaining a Winning Team

When it comes to finding, hiring and managing employees, Dawn Sizer, CEO of 3rd Element, combines industry best-practices with her own unique twist.
Patch Management

Patch Management Got a Whole Lot More Complicated in 2020. Here’s What to Do.

Remote work meant more devices connected to the network — and potentially more unpatched vulnerabilities.
online-education-and-elearning

The Most Popular (and Free) LinkedIn Learning Courses for IT Professionals

Make good use of downtime. These LinkedIn education courses for IT professionals are free until September 30.
Coronavirus Trends

Can Business Outlooks Change in One Month? How the Pandemic Impacted MSP Businesses

IT Glue, an industry-leading IT documentation company, conducted its annual survey of trends impacting the IT industry and managed service provider (MSP) markets in February. This year, after the COVID-19 pandemic spread around the...
Ransomware

Threat Spotlight: Ransomware

Cybercriminals are leveraging the COVID-19 pandemic and remote work to wreak havoc on organizations.

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