Best Practices

Quote Management: How To Make Your Proposals Convert

These best practices for VARs and MSPs will help turn proposals into new business.

What MSPs Need to Know About the California Consumer Privacy Act

Companies doing in business in California may be required to give consumers greater control over the data that’s collected and how it’s used — and they’re looking to MSPs for help complying with the act.
subscription economy

Is Your Business Part of the Growing Subscription Economy?

As a Service businesses have experienced an average growth rate of more than 300 percent in the past seven years. How does that compare to your business’ growth?
Site reliability engineering

Site Reliability Engineering is Driving MSP Need for Centralized IT Monitoring

Automated response and single pane monitoring is helping Managed Service Providers deliver highly reliable IT operations for their customers. Consider these practices.
IT documentation

Why Your MSP Business Needs an IT Documentation Solution

If you think an IT documentation solution is an unnecessary expense, you're not seeing the big picture.
MSP cyberattack

Top 3 Ways to Prevent Your VAR or MSP Business from Being Compromised

Learn why MSPs and VARs are a target for cyberattacks and what you can do to protect your business.
remote access agreement

Why MSPs Need Remote Access Agreements

Remote access agreements grant consent for remote connections, spell out your responsibilities as well as your clients’, and limit liability.

How New Tech Can Grow Your Revenue

To leverage new technology, you need to target upsell and cross-sell opportunities, build technology stacks, and most importantly, stay informed.

12 KPIs the Top MSPs Track

These key performance indicators help you make adjustments to your business proactively rather than being caught off guard.

Can Artificial Intelligence Help MSPs Increase Their Bottom Line?

Artificial intelligence and machine learning can improve your service delivery, efficiency — and your bottom line.

Transitioning from Break-Fix to Managed Services: Step 5 — Sales Hiring, Compensation and...

Even if you’ve done everything right up to this point, there’s one obstacle that if overlooked will bring your transition to a halt — your salespeople. I’ll never forget what former Gartner VP and...

Transitioning from Break-Fix to Managed Services: Step 4 — Seven Surefire Marketing Tips

Here are 7 tips garnered from top MSPs that will help optimize your marketing strategy.

Transitioning from Break-Fix to Managed Services: Step 3 — Operational Planning

Follow this advice concerning your SLAs, contract terms, payment terms, and details related to your service delivery and support.
payment processing partner

Transitioning from Break-Fix to Managed Services: Step 2 — Determining Which Services to...

Here are the initial core IT services VARs and MSPs can offer, which serve as a foundation and springboard for dozens of other add-on services.

Transitioning from Break-Fix to Managed Services: Step 1 — Financial Planning

In part 1 of our series on transitioning from break-fix to managed services, we discuss the financial challenges you'll face, including cash flow, KPIs, initial investments, and more.

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