Best Practices

Data Compliance

How to Protect Your Company From Compliance Risks

With strict laws regulating how personal data is collected and handled, regulatory compliance should be a top priority for XaaS providers.
Data Analytics and BI

Your CPG Customers Don’t Need More Data — They Need Answers

IT solution providers can endear themselves to CPG clients by bundling NLG tools with Business Intelligence dashboards.
Professional Firms

Why Managed Services Are in Demand at Professional, Legal and Engineering Firms

Operating a professional office has changed since the start of the pandemic, and those businesses need an MSP’s expertise and support to optimize workflows.

The SMB Cloud Adoption Trend has a Silver Lining for MSPs

SMBs embraced cloud solutions to stay afloat during the pandemic, and now they need MSPs’ expertise to optimize, expand and protect these solutions and services.
Collaboration UCaaS

Are Your Customers Using Teams Without the Full UCaaS Experience?

Adding voice to Microsoft Teams gives channel partners monthly recurring revenue streams while lowering customers’ costs and increasing productivity.
teamwork

Ep. 10: Secret Sauce: Finding, Hiring, Retaining a Winning Team

When it comes to finding, hiring and managing employees, Dawn Sizer, CEO of 3rd Element, combines industry best-practices with her own unique twist.
Patch Management

Patch Management Got a Whole Lot More Complicated in 2020. Here’s What to Do.

Remote work meant more devices connected to the network — and potentially more unpatched vulnerabilities.
online-education-and-elearning

The Most Popular (and Free) LinkedIn Learning Courses for IT Professionals

Make good use of downtime. These LinkedIn education courses for IT professionals are free until September 30.
Coronavirus Trends

Can Business Outlooks Change in One Month? How the Pandemic Impacted MSP Businesses

IT Glue, an industry-leading IT documentation company, conducted its annual survey of trends impacting the IT industry and managed service provider (MSP) markets in February. This year, after the COVID-19 pandemic spread around the...
Ransomware

Threat Spotlight: Ransomware

Cybercriminals are leveraging the COVID-19 pandemic and remote work to wreak havoc on organizations.
Windows in the Cloud

Remote Workers Need Windows to be in the Cloud

Adopting VDI, remote desktop session hosts, or DaaS with a highly efficient, secure, and fully managed Linux-based endpoint OS has emerged as the approach of the future.
customer surveys

Tips for Selling Customer Survey Software in 2020

It’s time to take a different perspective and consider customer feedback less of a value-add and more of a necessity.
coronavirus-impact

COVID-19 Channel Challenges: Adapt and Thrive

Facing COVID-19, channel companies need to be more agile than ever, continually adapting to survive and, more importantly, thrive.
remote-work-IT

The Pros and Cons of Remote Work for IT Solutions Provider Teams

Coronavirus forced your team to work at home, but are you realizing it’s the best strategy moving forward?
Contract Termination

Does Your Managed Services Agreement Address Contract Termination?

When your relationship with a client ends, can you guarantee it will be amicable?

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