Shikher Verma

Shikher Verma leads digital transformation and cloud transformation initiatives for Dickinson + Associates, a Navisite company, leveraging next-gen technologies such as chatbots, cloud, analytics, RPA, IoT and machine learning. He has been instrumental in guiding customers on their journey toward process automation, enterprise cloud and analytics enablement—and in helping them embrace change management within their enterprise process footprint.

Embracing Conversational AI to Build a Better Customer Experience

Simply put, no one can afford to ignore the increasing relevance of conversational AI in today's business landscape.