Mike Monocello
The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.
Why MSPs Need Remote Access Agreements
Remote access agreements grant consent for remote connections, spell out your responsibilities as well as your clients’, and limit liability.
The Top 7 Remote Control Software Features for MSPs
The right remote access/remote control software features maximize the value this type of solution provides. Here is a list of features that are essential for MSPs.
Sell Guest Wi-Fi Service to These 4 Verticals
How mass transit, hotels, retail, and restaurant are leveraging guest Wi-Fi service.
President and COO Tim Weller Named as Successor to Austin McChord
Datto, Inc., today announced the appointment of Tim Weller as its new Chief Executive Officer. Weller succeeds Founder Austin McChord who, last fall, transitioned...
4 Features of Top-Notch Guest Wi-Fi Solutions
Consumers expect guest Wi-Fi. Here’s some advice that will help you provide your clients with a guest Wi-Fi solution that will meet that demand as well as enhance their businesses.
Product Comparison: PSA (Professional Services Automation) Tools
XaaS Journal compared six of the most popular PSA products to help IT solution providers find the one that best matches their needs.
4 Key Metrics to Track your Service Business
Here are a few key metrics you should be tracking in your business to increase customer retention and maximize profitability.
Arnie Bellini Opens IT Nation Connect Urging Move To Security Services
IT Nation Connect Keynote highlights from Arnie Bellini, founder and CEO of ConnectWise.
Product Comparison: RMM (Remote Monitoring and Management)
XaaS Journal compared seven of the most popular RMM products to help IT solution providers find the one that best matches their needs.
Endpoint Security Comparison: Avast, Bitdefender, Sophos
Kicking off our endpoint security series, we compare the latest offerings from Avast, Bitdefender, and Sophos that VARs and MSPs can deliver as a service.
MSP Compensation Models
The shift to a monthly recurring revenue (MRR) model isn’t simple. There’s a lot to figure out and adjustments to make. One of the...
Beginner MSP’s Self-Assessment for Selecting Products & Vendor Partners
Whether you’re just getting started with offering managed IT services, or you’ve been in the game for a while, selecting your vendor partners and...
Managing Your Service: Must-Have Automation Tools
The keystone of your managed services provider (MSP) business is providing your customers with services and tools that enable them to run their businesses...
