Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

Seven IT Documentation Best Practices

Standardize documentation, build it into existing workflows, check for accuracy, and use information for training and to build client trust.

4 Mistakes MSPs Make with Firewall Management

Common pitfalls include poor communication, failing to have clients accept risks, not researching the impact changes can have, and not finding smart ways to deal with the volume of audit log data.

4 Patch Management Mistakes MSPs Should Avoid

An optimized Patch Management as a Service Offering will minimize disruption to operations as well as keep systems up to date.

Pitfalls to Avoid When Migrating Desktops to the Cloud

Desktop as a Service can allow your clients to work remotely and enhance security, but a successful migration to the cloud requires avoiding these seven mistakes.

5 Markets Primed for Compliance as a Service

Regulations aimed at keeping sensitive data safe are creating a compliance burden for your customers. Your Compliance as a Service offering can be the answer they’re looking for.

Quote Management: How To Make Your Proposals Convert

These best practices for VARs and MSPs will help turn proposals into new business.

UCaaS Mistakes MSPs Should Avoid

Don’t overlook the importance of a quality network, user experience, and keeping things simple when implementing UCaaS.

Endpoint Security Comparison: Bitdefender, Sophos, (update: Webroot)

Which of the following endpoint security solutions from Bitdefender, Sophos, and Webroot are best for you and your customers?

Quick-Start Guide to Guest Wi-Fi Analytics

With so many benefits to be gained from guest Wi-Fi, this has become a great revenue generator and add-on service for MSPs looking to better serve their customers.

How to Build the Best Business Continuity Offering

Planning, building your expertise, testing your solutions, and adapting them to change are vital to effective business continuity.

Is Your Business Part of the Growing Subscription Economy?

As a Service businesses have experienced an average growth rate of more than 300 percent in the past seven years. How does that compare to your business’ growth?

Network Assessment Tool Features that Can Make an MPS’s Life Easier

It’s crucial to look for network assessment tools that save you time and streamline processes and to demo tools to find the right fit for your clients’ needs and your business.

Email Security Comparison: Avast, Barracuda, Bitdefender, VIPRE (September 2020 update)

Which of these four email security products are best for you and your customers? XaaS Journal provides a detailed analysis of key features, costs, and considerations.

5 Mistakes Solution Providers Make with Restaurant Online Ordering

Help your restaurant clients get the most out of their online ordering solution investments with these tips.

Avoid These 4 Managed Print Services Mistakes

IT solution providers should avoid these managed print services mistakes if they hope to maximize the recurring revenue potential of this service.

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