Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

8 Top Customer Survey Software Features

Here are the must-have features of a retail and restaurant customer survey solution.

Debunk Cybersecurity Myths to Keep SMB Clients Safe

Cybersecurity myths lull SMBs into a false sense of security. The truth is SMBs are just as much a target are enterprises and must follow the same best practices to keep their businesses safe.

5 Mistakes Solution Providers Make with Restaurant Online Ordering

Help your restaurant clients get the most out of their online ordering solution investments with these tips.

Ep. 10: Secret Sauce: Finding, Hiring, Retaining a Winning Team

When it comes to finding, hiring and managing employees, Dawn Sizer, CEO of 3rd Element, combines industry best-practices with her own unique twist.

How SOC as a Service Differs from Managed Antivirus

Businesses are looking for security across their networks, endpoints and the cloud. SOC as a Service is the solution they’re looking for.

3 Tips for Finding and Retaining Cybersecurity Talent

Your Security Operations Center requires the right people with the right skills, which is a challenge during a talent shortage. Here are tips for finding them — and keeping them.

Why Guest Wi-Fi Status Has Risen from Optional to Essential

Convenience can make for great customer or guest experiences, but you can’t let it put security at risk.

Why MSPs and VARs Should (Still) Sell Gift Card Solutions

Although your clients may use gift card solutions, they may be looking for updated systems that give them omnichannel functionality and the ability to differentiate their businesses.

Tips for Compensating Sales Reps under the Hardware as a Service...

A significant challenge during the transition to the HaaS business model is adapting your sales compensation plan, but information and advice is available.

Does Your Managed Services Agreement Address Contract Termination?

When your relationship with a client ends, can you guarantee it will be amicable?

New MSP Growth Opportunities During the Pandemic (and Beyond)

Managed services providers serving these vertical markets are seeing significant increases in IT services demand that are projected to last well beyond the pandemic.

5 Pandemic Lessons for MSPs

The impact of the coronavirus pandemic was eye-opening for some MSPs. Now, it’s time to close the gaps.

Pitfalls to Avoid when Choosing Data Analytics Tools

MSPs need to consider their clients, their use cases and the level of their employees’ technical expertise to provide a data analytics tool that will result in valuable insights.

Manage a Suddenly Remote Workforce with MDM Solutions

We're in the midst of a pandemic. Do your clients really know where their mobile devices are?

Are You Providing UCaaS to Optimize Remote Work or Just Letting...

Unified communications as a Service solutions support productive remote work with voice, messaging, video conferencing and collaboration tools.

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