Mike Monocello

Find information on how U.S. government offices and agencies are spending IT dollars and which projects are in the pipeline.

It’s essential to vet IaaS offerings to ensure they will provide your clients with the cloud computing services and features they require.

Although your clients may use gift card solutions, they may be looking for updated systems that give them omnichannel functionality and the ability to differentiate their businesses.

Sales opportunities abound for IT solution providers focused on aligning with key trends in the education vertical.

Today’s classrooms rely on digital access to information, mobile communication, secure networks and tools that help students achieve at their own pace.

A significant challenge during the transition to the HaaS business model is adapting your sales compensation plan, but information and advice is available.

Without good security, UCaaS devices can be turned into attack vectors for DDoS attacks and entry points for malware.

Merchants need more than a loyalty program to win and retain customers. A customer engagement solution can give them the ability to target customers with relevant communications that keep them coming back.

In the current cybersecurity and regulatory climate, it may be time to expand your security offerings into a full-blown security practice.

Newly discovered vulnerabilities put businesses of all sizes at risk — and the penalties for data breaches reach new levels.

Which of the following endpoint security solutions from Bitdefender, Sophos, VIPRE, and Webroot are best for you and your customers?

Standardize documentation, build it into existing workflows, check for accuracy, and use information for training and to build client trust.

Common pitfalls include poor communication, failing to have clients accept risks, not researching the impact changes can have, and not finding smart ways to deal with the volume of audit log data.

Clearly define your offering and the scope of your work, and only do business with clients who understand the value of your services.

If you want to differentiate yourself in the retail market and earn recurring revenue, build a customer engagement service offering like this one.