Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

8 Types of Cyberattacks a Web Application Firewall (WAF) is Designed...

If your client needs protection from these types of cyberattacks that target web applications, implement a web application firewall.

Why MSPs Need Remote Access Agreements

Remote access agreements grant consent for remote connections, spell out your responsibilities as well as your clients’, and limit liability.

The Top 7 Remote Control Software Features for MSPs

The right remote access/remote control software features maximize the value this type of solution provides. Here is a list of features that are essential for MSPs.

The Top 10 Quote Management Software Features for MSPs

There are many quote management software solutions available, but not all have the best features for your business. Use this checklist to make the right pick.

6 Payment Processing Mistakes MSPs Need to Avoid

When you’re selling payment processing, avoid these mistakes that can limit the value these solutions provide to your clients– and limit the benefits they offer your business.

Email Security Comparison: Avast, Barracuda, Bitdefender

Which of these three email security products are best for you and your customers? XaaS Journal provides a detailed analysis of key features, costs, and considerations.

Sell Guest Wi-Fi Service to These 4 Verticals

How mass transit, hotels, retail, and restaurant are leveraging guest Wi-Fi service.

President and COO Tim Weller Named as Successor to Austin McChord

Datto, Inc., today announced the appointment of Tim Weller as its new Chief Executive Officer. Weller succeeds Founder Austin McChord who, last fall, transitioned...

4 Features of Top-Notch Guest Wi-Fi Solutions

Consumers expect guest Wi-Fi. Here’s some advice that will help you provide your clients with a guest Wi-Fi solution that will meet that demand as well as enhance their businesses.

Product Comparison: PSA (Professional Services Automation) Tools

XaaS Journal compared six of the most popular PSA products to help IT solution providers find the one that best matches their needs.

Why the Expense of a PSA Tool is Worth It

Spending money on a PSA tool can result in more accurate billing, greater efficiency, better client relationships, and greater profitability.

4 Key Metrics to Track your Service Business

Here are a few key metrics you should be tracking in your business to increase customer retention and maximize profitability.

Arnie Bellini Opens IT Nation Connect Urging Move To Security Services

IT Nation Connect Keynote highlights from Arnie Bellini, founder and CEO of ConnectWise.

Product Comparison: RMM (Remote Monitoring and Management)

XaaS Journal compared seven of the most popular RMM products to help IT solution providers find the one that best matches their needs.

Endpoint Security Comparison: Avast, Bitdefender, Sophos

Kicking off our endpoint security series, we compare the latest offerings from Avast, Bitdefender, and Sophos that VARs and MSPs can deliver as a service.

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