Mike Monocello
The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.
10 Must-Have Quote Management Features for MSPs
Not all quote management software is designed with managed services providers (MSPs) in mind.
Which POSaaS Solutions Are Sold through the Channel?
See where to look to learn which restaurant POS software solutions are sold through the channel and access some information from vendors themselves.
How to Make Security Operations Centers Practical for SMBs
SOC as a Service enables you to provide your clients with the vital tools they need to protect their businesses.
How SOC as a Service Differs from Managed Antivirus
Businesses are looking for security across their networks, endpoints and the cloud. SOC as a Service is the solution they’re looking for.
Is Specializing as a Cybersecurity vCIO the Right Move for Your...
Meet an urgent demand and grow your business by taking a virtual seat at your client’s C-suite table.
Where Your IT Documentation Lives Is Essential
The fact you need to collect and store information about your clients is obvious. But where to keep it? Not so much.
The Importance of IT Documentation for Remote Work
Whether temporarily or permanently, MSPs are enabling their clients to work remotely, and they need to document each change, new solution, and configuration.
Seven IT Documentation Best Practices
Following IT documentation best practices will give you the peace of mind that vital information will be accessible when you and your team need it.
Everyone Needs Firewall Management
Security solution providers have the opportunity to upsell clients and initiate new business by addressing this widespread need.
4 Facts About Endpoint Security Every MSP Should Know
As the number of endpoints connected to clients’ networks increases, many businesses still rely on antivirus alone.
Why a Loyalty Program Should be Part of Your Customer Engagement...
A loyalty-enabled customer engagement solution allows your clients to target customers with relevant communications that keep them coming back.
Think a Loyalty Program is Just an Add-on? Think Again.
Here's a new perspective on selling loyalty program software.
6 Tips for Evaluating Infrastructure as a Service Providers
It’s essential to vet IaaS offerings to ensure they will provide your clients with the cloud computing services and features they require.
Tips for Compensating Sales Reps Under the HaaS Business Model
A significant challenge during the transition to the Hardware as a Service business model is adapting your sales compensation plan, but information and advice are available.
7 SaaS Stats that Could Change Your Business’ Direction in 2023
These facts confirm Software as a Service market growth – and the need for your SaaS consulting and support expertise.
