Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

Seven IT Documentation Best Practices

Standardize documentation, build it into existing workflows, check for accuracy, and use information for training and to build client trust.

4 Mistakes MSPs Make with Firewall Management

Common pitfalls include poor communication, failing to have clients accept risks, not researching the impact changes can have, and not finding smart ways to deal with the volume of audit log data.

4 Virtual CIO Services Mistakes You Must Avoid

Clearly define your offering and the scope of your work, and only do business with clients who understand the value of your services.

Earn Recurring Revenue from Retail Digital Signage as a Service

If you want to differentiate yourself in the retail market and earn recurring revenue, build a customer engagement service offering like this one.

4 Patch Management Mistakes MSPs Should Avoid

An optimized Patch Management as a Service Offering will minimize disruption to operations as well as keep systems up to date.

Pitfalls to Avoid When Migrating Desktops to the Cloud

Desktop as a Service can allow your clients to work remotely and enhance security, but a successful migration to the cloud requires avoiding these seven mistakes.

Pitfalls to Avoid when Choosing Data Analytics Tools

MSPs need to consider their clients, their use cases and the level of their employees’ technical expertise to provide a data analytics tool that will result in valuable insights.

5 Markets Primed for Compliance as a Service

Regulations aimed at keeping sensitive data safe are creating a compliance burden for your customers. Your Compliance as a Service offering can be the answer they’re looking for.

Quote Management: How To Make Your Proposals Convert

These best practices for VARs and MSPs will help turn proposals into new business.

8 Top Customer Survey Software Features

Here are the must-have features of a retail and restaurant customer survey solution.

UCaaS Mistakes MSPs Should Avoid

Don’t overlook the importance of a quality network, user experience, and keeping things simple when implementing UCaaS.

Endpoint Security Comparison: Bitdefender, Sophos, (update: Webroot)

Which of the following endpoint security solutions from Bitdefender, Sophos, and Webroot are best for you and your customers?

7 Low-Tech Mistakes that Can Undermine the Best High-Tech Access Control...

Failing to limit access, not deactivate old accounts, ignoring normal traffic flow, and not training users are some errors that can result in unauthorized people slipping through.

Quick-Start Guide to Guest Wi-Fi Analytics

With so many benefits to be gained from guest Wi-Fi, this has become a great revenue generator and add-on service for MSPs looking to better serve their customers.

How to Build the Best Business Continuity Offering

Planning, building your expertise, testing your solutions, and adapting them to change are vital to effective business continuity.

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