Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

Ep. 10: Secret Sauce: Finding, Hiring, Retaining a Winning Team

When it comes to finding, hiring and managing employees, Dawn Sizer, CEO of 3rd Element, combines industry best-practices with her own unique twist.

4 BDR Trends for 2021

Technology advancements are making backup and disaster recovery more reliable, efficient, and cost-effective, but businesses need your expertise to make sure they can protect and recover their data.

The Importance of IT Documentation for a Transition to Remote Work

Whether temporarily or permanently, MSPs are enabling their clients to work remotely, and they need to document each change, new solution, and configuration.

Is Specializing as a Cybersecurity vCIO the Right Move for Your...

Meet an urgent demand and grow your business by taking a virtual seat at your client’s C-suite table.

Why Guest Wi-Fi Status Has Risen from Optional to Essential

Convenience can make for great customer or guest experiences, but you can’t let it put security at risk.

Does Your Managed Services Agreement Address Contract Termination?

When your relationship with a client ends, can you guarantee it will be amicable?

New MSP Growth Opportunities During the Pandemic (and Beyond)

Managed services providers serving these vertical markets are seeing significant increases in IT services demand that are projected to last well beyond the pandemic.

5 Pandemic Lessons for MSPs

The impact of the coronavirus pandemic was eye-opening for some MSPs. Now, it’s time to close the gaps.

Manage a Suddenly Remote Workforce with MDM Solutions

We're in the midst of a pandemic. Do your clients really know where their mobile devices are?

Are You Providing UCaaS to Optimize Remote Work or Just Letting...

Unified communications as a Service solutions support productive remote work with voice, messaging, video conferencing and collaboration tools.

Ep.7: Helping Channel Partners Pivot During COVID-19

Jason Bystrak shares results from a massive virtual event D&H Distributing held to educate its vendors about partners’ needs during the pandemic.

Can Your Web Application Firewall Handle These 3 Cyberattacks?

Ask your WAF vendor about its effectiveness against bot, DDoS, and zero-day attacks to ensure your clients are prepared to defend against any type of attack.

What’s the Best Way to Handle SaaS Sales Compensation?

An RSPA survey reveals real-life solutions to the question of how to compensate sales reps under the as a Service model.

Ep.4: The Coronavirus Pandemic and the Restaurant Industry

Jeremy Julian from Custom Business Solutions (CBS) provides an inside look at the restaurant industry during the Coronavirus pandemic, and how he's managing customers and his team.

Ep.2: RMM Pitfalls That Can Derail Your Success

Here are 5 pitfalls technology solution providers (TSPs) can avoid with their RMM-based service offering to ensure maximum success.

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