Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

Why Gift Card Solutions Should be an MSP’s First Value-Added Service

Many retailers are looking for updated systems that give them omnichannel functionality and the ability to differentiate their businesses.

Can MSPs Help Their Clients Overcome Platform as a Service Disadvantages?

As a trusted advisor, you can steer your clients clear of pitfalls around vendor lock-in, security, service level agreements, and costs.

4 Patch Management Mistakes MSPs Should Avoid

An optimized Patch Management as a Service offering will minimize disruption to operations and keep systems up to date.

Why Selling Data Analytics to Restaurants is a Smart Move

Informed decisions based on point of sale (POS) system data are pivotal to business success.

Pitfalls to Avoid when Choosing Data Analytics Tools

MSPs need to consider their clients, their use cases and the level of their employees’ technical expertise to provide a data analytics tool that will result in valuable insights.

8 Top Customer Survey Software Features

A good match will allow your client to collect valuable data about their customers that they can use to improve customer experiences and gain a competitive edge.

5 Markets Primed for Compliance as a Service

Regulations aimed at keeping sensitive data safe create a compliance burden for your customers that you may be able to help solve.

Earn Recurring Revenue from Retail Digital Signage as a Service

If you want to differentiate yourself in the retail market and earn recurring revenue, build a customer engagement service offering like this one.

7 Low-Tech Mistakes that Can Undermine the Best High-Tech Access Control...

Avoid these mistakes to ensure your Access Control as a Service (ACaaS) solutions are effective and profitable.

How Do Government Agencies Spend Their IT Budgets?

Find information on how U.S. government offices and agencies are spending IT dollars and which projects are in the pipeline.

10 Reasons Your Customers Want Video Surveillance as a Service

VSaaS offers various benefits that may appeal to your clients even if they’ve only had the budget for a modest investment in video surveillance in the past.

Businesses Now Know They Need Business Continuity Solutions

Your clients know first-hand the devastating impact of prolonged disruption. Business continuity solutions are what they need.

How to Build the Best Business Continuity Offering

Planning, building your expertise, testing your solutions, and adapting them to change are vital to effective business continuity.

A New Perspective on Selling Loyalty Program Software

Think loyalty is just an add-on? Think again.

Why a Loyalty Program Should be Part of Your Customer Engagement...

A loyalty-enabled customer engagement solution allows your clients to target customers with relevant communications that keep them coming back.

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