Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

Web Application Firewall Features MSPs Should Evaluate

WAFs vary in the technologies they use, features, and delivery. Evaluate each thoroughly to ensure you make the best choices for your clients and your business.

How Do Government Agencies Spend Their IT Budgets?

Find information on how U.S. government offices and agencies are spending IT dollars and which projects are in the pipeline.

6 Tips for Evaluating Infrastructure as a Service Providers

It’s essential to vet IaaS offerings to ensure they will provide your clients with the cloud computing services and features they require.

Why MSPs and VARs Should (Still) Sell Gift Card Solutions

Although your clients may use gift card solutions, they may be looking for updated systems that give them omnichannel functionality and the ability to differentiate their businesses.

8 Recurring Revenue Opportunities in Education

Sales opportunities abound for IT solution providers focused on aligning with key trends in the education vertical.

7 Education Trends That Are Driving Tech Implementations

Today’s classrooms rely on digital access to information, mobile communication, secure networks and tools that help students achieve at their own pace.

Tips for Compensating Sales Reps under the Hardware as a Service...

A significant challenge during the transition to the HaaS business model is adapting your sales compensation plan, but information and advice is available.

Security Best Practices for UCC Deployments

Without good security, UCaaS devices can be turned into attack vectors for DDoS attacks and entry points for malware.

Why You Should Provide Loyalty Solutions as Part of a Customer...

Merchants need more than a loyalty program to win and retain customers. A customer engagement solution can give them the ability to target customers with relevant communications that keep them coming back.

Is It Time for MSPs to Become MSSPs?

In the current cybersecurity and regulatory climate, it may be time to expand your security offerings into a full-blown security practice.

Q3 2019 Security Update: How Much Can a Data Breach Cost?

Newly discovered vulnerabilities put businesses of all sizes at risk — and the penalties for data breaches reach new levels.

Endpoint Security Comparison: Bitdefender, Sophos, Webroot (July 2019 update: VIPRE)

Which of the following endpoint security solutions from Bitdefender, Sophos, VIPRE, and Webroot are best for you and your customers?

Seven IT Documentation Best Practices

Standardize documentation, build it into existing workflows, check for accuracy, and use information for training and to build client trust.

4 Mistakes MSPs Make with Firewall Management

Common pitfalls include poor communication, failing to have clients accept risks, not researching the impact changes can have, and not finding smart ways to deal with the volume of audit log data.

4 Virtual CIO Services Mistakes You Must Avoid

Clearly define your offering and the scope of your work, and only do business with clients who understand the value of your services.

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