Mike Monocello

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The former owner of a software development company and having more than a decade of experience writing for B2B IT solution providers, Mike is co-founder of XaaS Journal and DevPro Journal.

Does Your Managed Services Agreement Address Contract Termination?

When your relationship with a client ends, can you guarantee it will be amicable?

New MSP Growth Opportunities During the Pandemic (and Beyond)

Managed services providers serving these vertical markets are seeing significant increases in IT services demand that are projected to last well beyond the pandemic.

5 Pandemic Lessons for MSPs

The impact of the coronavirus pandemic was eye-opening for some MSPs. Now, it’s time to close the gaps.

Manage a Suddenly Remote Workforce with MDM Solutions

We're in the midst of a pandemic. Do your clients really know where their mobile devices are?

Are You Providing UCaaS to Optimize Remote Work or Just Letting...

Unified communications as a Service solutions support productive remote work with voice, messaging, video conferencing and collaboration tools.

Ep.7: Helping Channel Partners Pivot During COVID-19

Jason Bystrak shares results from a massive virtual event D&H Distributing held to educate its vendors about partners’ needs during the pandemic.

Can Your Web Application Firewall Handle These 3 Cyberattacks?

Ask your WAF vendor about its effectiveness against bot, DDoS, and zero-day attacks to ensure your clients are prepared to defend against any type of attack.

What’s the Best Way to Handle SaaS Sales Compensation?

An RSPA survey reveals real-life solutions to the question of how to compensate sales reps under the as a Service model.

Ep.4: The Coronavirus Pandemic and the Restaurant Industry

Jeremy Julian from Custom Business Solutions (CBS) provides an inside look at the restaurant industry during the Coronavirus pandemic, and how he's managing customers and his team.

Ep.2: RMM Pitfalls That Can Derail Your Success

Here are 5 pitfalls technology solution providers (TSPs) can avoid with their RMM-based service offering to ensure maximum success.

Q1 2020 Security Update: New Vulnerabilities Discovered, Cybercriminals Charged

New vulnerabilities put specific devices or systems at risk, US-CERT issues warnings about Dridex malware, and cybercriminals are charged and sentenced.

Ep.1: Introduction to Recurring Revenue

If you're still not sure the services business model is right for you, here are 8 compelling reasons to reconsider.

Ep.0: XaaS Journal’s New Podcast for MRR

Introducing a new podcast dedicated to helping technology solution providers identify untapped sources of recurring revenue.

Managed Print Services Shift Toward Digital Management

The focus of managed print services is no longer on hardware, but on transitioning from paper to digital workflows and automating management.

Advice for Selling Endpoint Security

You can expand your VAR or MSP business’ offerings by providing endpoint security as part of a comprehensive cybersecurity strategy.

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