Jay McCall

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Jay McCall is an editor and journalist with 20 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

Becoming an MSSP: Is it Worth the Risk?

The quantity of Internet-borne threats is on the rise but protecting your customers with layered security and common-sense policies is still a winning strategy.

Product Comparison: BDR (Backup and Disaster Recovery)

Which of these eight data protection solutions is the best fit for your clients?

The Solutions for Your Issues with Recruiting/Selecting Sales Reps

RetailNOW breakout session recap, presented by Chelsey Paulson, director, human resources, North Country Business Products.

Transitioning from Break-Fix to Managed Services: Step 5 — Sales...

Even if you’ve done everything right up to this point, there’s one obstacle that if overlooked will bring your transition to a halt —...

Transitioning from Break-Fix to Managed Services: Step 4 — Seven...

Here are 7 tips garnered from top MSPs that will help optimize your marketing strategy.

Transitioning from Break-Fix to Managed Services: Step 3 — Operational...

Follow this advice concerning your SLAs, contract terms, payment terms, and details related to your service delivery and support.

Transitioning from Break-Fix to Managed Services: Step 2 — Determining...

Here are the initial core IT services VARs and MSPs can offer, which serve as a foundation and springboard for dozens of other add-on services.

Transitioning from Break-Fix to Managed Services: Step 1 — Financial...

In part 1 of our series on transitioning from break-fix to managed services, we discuss the financial challenges you'll face, including cash flow, KPIs, initial investments, and more.

Welcome to XaaS Journal – Your B2B Recurring Revenue Resource

A free B2B publication designed to educate and empower VARs, MSPs and other channel IT professionals about the best opportunities for building successful as-a-service businesses.

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