Jay McCall

Jay McCall
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Jay McCall is an editor and journalist with 19 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

Why RMM is a Managed Services Must Have

Without the ability to remotely monitor and address IT issues — in addition to justifying your value — you’re missing the point of managed services.

Becoming an MSSP: Is it Worth the Risk?

The quantity of Internet-borne threats is on the rise but protecting your customers with layered security and common-sense policies is still a winning strategy.

Product Comparison: BDR (Backup and Disaster Recovery)

Which of these eight data protection solutions is the best fit for your clients?

The Solutions for Your Issues with Recruiting/Selecting Sales Reps

RetailNOW breakout session recap, presented by Chelsey Paulson, director, human resources, North Country Business Products.

Transitioning from Break-Fix to Managed Services: Step 5 — Sales...

Even if you’ve done everything right up to this point, there’s one obstacle that if overlooked will bring your transition to a halt —...

Transitioning from Break-Fix to Managed Services: Step 4 — Seven...

Here are 7 tips garnered from top MSPs that will help optimize your marketing strategy.

Transitioning from Break-Fix to Managed Services: Step 3 — Operational...

Follow this advice concerning your SLAs, contract terms, payment terms, and details related to your service delivery and support.

Transitioning from Break-Fix to Managed Services: Step 2 — Determining...

Here are the initial core IT services VARs and MSPs can offer, which serve as a foundation and springboard for dozens of other add-on services.

Transitioning from Break-Fix to Managed Services: Step 1 — Financial...

In part 1 of our series on transitioning from break-fix to managed services, we discuss the financial challenges you'll face, including cash flow, KPIs, initial investments, and more.

Welcome to XaaS Journal – Your B2B Recurring Revenue Resource

A free B2B publication designed to educate and empower VARs, MSPs and other channel IT professionals about the best opportunities for building successful as-a-service businesses.

3 Common BDR Mistakes That Kill Sales (and How to Avoid...

Making a few changes to your BDR sales approach can make a huge difference in your results.

Quick Start Guide to Backup and Disaster Recovery (BDR)

Looking to add BDR (backup and disaster recovery) services to your list of recurring revenue offerings, but not sure where to start? Tim Brown,...

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