Jay McCall

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Jay McCall is an editor and journalist with 20 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

Compliance as a Service Best Practices: Assess, Address, and Maintain

Compliance can be the basis for a comprehensive managed services package that addresses all of your client’s IT needs while meeting regulatory or industry requirements.

Customer Survey Mistakes that Will Kill Response Rates

Advise your clients to consider survey length, timing, and incentives to improve response rates and make the most of their customer survey solution investment.

Where Healthcare Organizations Need Your Help the Most Right Now

Five industry experts share insights about technologies and services VARs and MSPs should be providing their healthcare customers.

UCaaS Features: Can a Solution Offer Too Much for Your Client?

SMBs are discovering the benefits of unified communications, but they may not need the same solutions as your enterprise clients.

What MSPs Need to Know About the California Consumer Privacy Act

Companies doing in business in California may be required to give consumers greater control over the data that’s collected and how it’s used — and they’re looking to MSPs for help complying with the act.

5 Things to Remember When You’re Selling Business Continuity Solutions

Learn all you can about your prospect and their needs, take a consultative approach, and then deliver what you promise.

Are You Making These Business Continuity Mistakes?

This 7-question self-assessment will help ensure your business continuity offering averts disaster.

Use Network Assessment Tools to Increase Sales

Knowing everything there is to know about a business’ IT network doesn’t only benefit your MSP business when you’re managing existing accounts. Those insights can also help you convert prospects into customers.

The Skills and Resources You Need to Sell Managed Print Services

You need skilled and trained staff, a business model that supports managed services, and the right tools to successfully sell managed print.

The Competitive Managed Print Services Landscape Continues to Evolve

MPS spending is expected to grow this year, but capitalizing on the trend may require expanding your offerings.

How Restaurant POS Software Has Evolved Over the Past Decade

Restaurant POS software has moved to the cloud, it supports new types of payment, and delivers customer experiences that today’s consumers demand.

How Offering Video Surveillance as a Service Can Help Your Business...

The demand for Video Surveillance as a Service (VSaaS) is on the rise, but you need to choose a solution that has the right features for your clients, as well as for your business.

5 Mistakes to Avoid When Selling and Financing Services

You can avoid pitfalls if you transition gradually, train and incentivize your sales team, and choose the right funding options.

What is a Web Application Firewall (WAF) and Why Do You...

Discover why a web application firewall is a crucial part of a comprehensive security suite that most — if not all — of your clients need.

Product Comparison: Web Application Firewall (WAF)

This side-by-side web application firewall comparison can help you determine which solution is the best for you and your clients.

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