Jay McCall

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Jay McCall is an editor and journalist with 20 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

Real Innovation is Within Your Reach (If You Know Where to...

Getting a deeper understanding of your customers' needs — not merely offering more SKUs — is the key ingredient needed for your MSP business.

Is a Government Contract Your Next Win as a Small MSP...

The federal government has a goal of awarding almost a quarter of contracts to small businesses. Be prepared to take advantage of the next opportunity.

IaaS Features that Drive Adoption

Infrastructure as a Service provides users with a cost-effective, scalable model that eliminates the burden of in-house data center maintenance while improving the user experience.

5 Gift Card Mistakes VARs and MSPs Should Avoid

Gift cards can be a significant revenue stream for your clients if they have the right technology to support their business goals.

5 Public School Challenges and How EdTech Can Address Them

Use your knowledge of the education vertical and solutions that keep facilities safe, increase efficiency, and cut costs to help your clients overcome pain points.

Big Opportunities (and 5 Pitfalls) of Selling Telehealth Technologies

Telehealth is in the midst of a significant growth phase, but you'll need to avoid these five pitfalls to capitalize on this multibillion-dollar opportunity.

10 Verticals — Besides Retail and Restaurant — That Need Loyalty...

Your prospects in a wide range of verticals can leverage customer engagement solutions to build loyalty and grow their businesses.

Industry Thought Leaders Share Advice on Offering Managed Security Services

Learn the importance of strategic partnerships, choosing the right platform, adapting your offerings to your customer base, and going into managed security services with your eyes wide open.

Avoid the “Over-Promise, Under-Deliver” Trap with vCIO Services

Being clear with yourself and your customers on the scope and nature of your virtual CIO services is a critical first-step in making it an asset rather than a liability to your MSP business.

Best Practices That Should Be A Part of Every Virtual CIO...

Successful virtual CIOs have a thorough understanding of their client’s operation as well as the business model and expertise to help them reach their goals.

How to Offer Top-Notch Disaster Recovery Services

An experienced MSP offers insights into how to provide a DR solution that gives your clients peace of mind that their data is always secure and accessible.

Help Your Clients Avoid These 7 Digital Signage Content Mistakes

This list of tips can help your clients avoid the most common digital signage content mistakes.

Patch Management Advice from an MSP: Automate

Design your patch management service offering not only to keep your clients’ systems updated and align best with their schedules, but also to maximize efficiency and productivity for your business.

Desktop as a Service Features That Inspire a Move to the...

Desktop as a Service, which is simple to deploy, accessible from any device, easy to manage and secure, can be your clients’ first step to cloud computing.

Compliance as a Service Best Practices: Assess, Address, and Maintain

Compliance can be the basis for a comprehensive managed services package that addresses all of your client’s IT needs while meeting regulatory or industry requirements.

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