Jay McCall

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Jay McCall is an editor and journalist with 20 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

Are You Providing Frictionless Payment Solutions?

The industry is trending toward seamless, even invisible, payment experiences that take care of transactions behind the scenes with little effort on the customer's part.

Avoid the “Over-Promise, Under-Deliver” Trap with vCIO Services

Being clear with yourself and your customers on the scope and nature of your virtual CIO services is a critical first-step in making it an asset rather than a liability to your MSP business.

Best Practices That Should Be A Part of Every Virtual CIO...

Successful virtual CIOs have a thorough understanding of their client’s operation as well as the business model and expertise to help them reach their goals.

4 Prime Opportunities for MSPs to Sell Integrated Payments

Clients in a variety of verticals are ready for payment solutions. It’s time to consider how selling integrated payments can benefit your business.

Is Your MSP Business Prepared to Meet the IaaS Demand?

IaaS spend is on a fast growth trajectory, and businesses need your expertise to help them transition from on-premises to the cloud.

Avoid These 5 IT Documentation Pitfalls

There are right ways – and wrong ways – to build documentation processes into your workflows.

4 Essential Firewall Management Solution Features

Equip your business with a solution that gives you full visibility into the security network, continually monitors compliance, and automates change management.

Ep. 15: Winning the War Against Ransomware

Ransomware is on the rise. What changed in 2021 that drove up ransomware demands and payouts? How can you protect your customers against attacks?

Why VARs and MSPs Must Provide Endpoint Security Solutions with User-Friendly...

Customer retention is dependent on adoption and value realization. So, if customers perceive an endpoint security solution as too difficult to use, are they destined to churn?

Have You Developed Post-Pandemic Solutions for K-12 Education?

The pandemic drove lasting changes in education. Are you prepared to implement the needed solutions?

3 Common BDR Mistakes That Kill Sales (and How to Avoid...

Making a few changes to your BDR sales approach can make a huge difference in your results.

4 Reasons the IaaS Market is Growing

Businesses have experienced first hand the benefits of virtualizing infrastructure.

IaaS Features that Drive Adoption

Infrastructure as a Service provides users with a cost-effective, scalable model that eliminates the burden of in-house data center maintenance while improving the user experience.

10 Verticals Besides Retail and Restaurant That Need Loyalty and Customer...

Your prospects in a wide range of verticals can leverage customer engagement solutions to build loyalty and grow their businesses.

5 Gift Card Mistakes VARs and MSPs Should Avoid

Gift cards can be a significant revenue stream for your clients if they have the right technology to support their business goals.

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