Jay McCall

Jay McCall
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Jay McCall is an award-winning journalist with 18 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

4 Ways MSPs Can Build Incremental Revenue Streams with Guest Wi-Fi

Offering guest Wi-Fi services isn’t just a smart move for your customers, it can help you build your subscription-based services too.

6 Guest Wi-Fi Mistakes MSPs Encounter – and Sometimes Make

Guest Wi-Fi mistakes can leave a managed services client vulnerable to security breaches — and prevent MSPs from fully capitalizing on offering this service.

12 KPIs the Top MSPs Track

These key performance indicators help you make adjustments to your business proactively rather than being caught off guard.

5 Mistakes to Avoid When Implementing a PSA Tool

A PSA tool can make your business more profitable and efficient, but you need to lay the right groundwork and make the right decisions to reap maximum benefits.

Why RMM is a Managed Services Must Have

Without the ability to remotely monitor and address IT issues — in addition to justifying your value — you’re missing the point of managed services.

Becoming an MSSP: Is it Worth the Risk?

The quantity of Internet-borne threats is on the rise but protecting your customers with layered security and common-sense policies is still a winning strategy.

Product Comparison: BDR (Backup and Disaster Recovery)

Which of these eight data protection solutions is the best fit for your clients?

The Solutions for Your Issues with Recruiting/Selecting Sales Reps

RetailNOW breakout session recap, presented by Chelsey Paulson, director, human resources, North Country Business Products.

Transitioning from Break-Fix to Managed Services: Step 5 — Sales...

Even if you’ve done everything right up to this point, there’s one obstacle that if overlooked will bring your transition to a halt —...

Transitioning from Break-Fix to Managed Services: Step 4 — Seven...

Here are 7 tips garnered from top MSPs that will help optimize your marketing strategy.

Transitioning from Break-Fix to Managed Services: Step 3 — Operational...

Follow this advice concerning your SLAs, contract terms, payment terms, and details related to your service delivery and support.

Transitioning from Break-Fix to Managed Services: Step 2 — Determining...

Here are the initial core IT services VARs and MSPs can offer, which serve as a foundation and springboard for dozens of other add-on services.

Transitioning from Break-Fix to Managed Services: Step 1 — Financial...

In part 1 of our series on transitioning from break-fix to managed services, we discuss the financial challenges you'll face, including cash flow, KPIs, initial investments, and more.

Welcome to XaaS Journal – Your B2B Recurring Revenue Resource

A free B2B publication designed to educate and empower VARs, MSPs and other channel IT professionals about the best opportunities for building successful as-a-service businesses.

3 Common BDR Mistakes That Kill Sales (and How to Avoid...

Making a few changes to your BDR sales approach can make a huge difference in your results.

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