Jay McCall

Jay McCall
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Jay McCall is an editor and journalist with 19 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

IT Nation Connect 2019 Vendor Highlights

There were several big announcements from the channel vendor community at this year’s show.

Best-Selling Author Daniel Pink Keynote Highlights

For starters, the old ABC’s of sales, “always be closing,” has been replaced by “attunement, buoyancy and clarity.”

Advice for Implementing a New PSA Tool

The more time you can devote to understanding your PSA tool and the more resources you can dedicate to properly leveraging it, the more value you will get out of it.

How to Choose a PaaS Vendor

Chalk up experience, usability, development support and security in the pros column when you’re evaluating Platform as a Service vendors as potential partners.

How to Sell Remote Monitoring and Management Services

Demonstrate the value that RMM provides to end users, such as less downtime, faster service, enhanced security, and cost savings.

Staffing Your SOC for Success

Building a SOC is one thing; maintaining it with high-quality technicians and security experts is another. Here's how to plan for long-term success.

Email Security Trends That Are Too Dangerous to Ignore

Email attacks are growing more sophisticated. This CISSP (certified information systems security professional) offers solutions and strategies MSPs should put in place to protect their clients.

The Impact Cybersecurity Liability Can Have on Your Business

A client’s data breach can put Security Operations Center as a Service and other security solution providers in the position of having to defend their businesses. Is it worth the risk?

5 BDR Trends Every MSP and VAR Should Know

See where the industry is and where it’s going with cloud backup, using emerging technologies, and how increasing solution sophistication is creating new opportunities.

Tips, Observations, and Takeaways from 2019 GlueX

3 takeaways from the GlueX conference that can help your MSP business add new revenue streams in Q4 and beyond.

XaaS and the Future of IT – Part 2

Highlights from a recent panel discussion on XaaS ("Everything as a Service") at GlueX 2019.

XaaS and the Future of IT — Part 1

I recently participated in a panel discussion on the topic of XaaS ("Everything as a Service") at IT Glue's annual GlueX conference.

Real Innovation is Within Your Reach (If You Know Where to...

Getting a deeper understanding of your customers' needs — not merely offering more SKUs — is the key ingredient needed for your MSP business.

4 Common Web Application Firewall Mistakes and How to Avoid Them

Follow advice from industry leaders on how to avoid these WAF pitfalls to provide your clients with maximum security.

Is a Government Contract Your Next Win as a Small MSP...

The federal government has a goal of awarding almost a quarter of contracts to small businesses. Be prepared to take advantage of the next opportunity.

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