Jay McCall

Jay McCall
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Jay McCall is an award-winning journalist with 18 years of writing experience for B2B IT solution providers. Jay is co-founder of XaaS Journal and DevPro Journal.

Avoid These 5 IT Documentation Pitfalls

Watch out for IT documentation mistakes like tool sprawl, overlooking the importance of training and not holding your employees accountable for documentation.

4 Essential Firewall Management Solution Features

Equip your business with a solution that gives you full visibility into the security network, continually monitors compliance, and automates change management.

Avoid the “Over-Promise, Under-Deliver” Trap with vCIO Services

Being clear with yourself and your customers on the scope and nature of your virtual CIO services is a critical first-step in making it an asset rather than a liability to your MSP business.

Best Practices That Should Be A Part of Every Virtual CIO...

Successful virtual CIOs have a thorough understanding of their client’s operation as well as the business model and expertise to help them reach their goals.

How to Offer Top-Notch Disaster Recovery Services

An experienced MSP offers insights into how to provide a DR solution that gives your clients peace of mind that their data is always secure and accessible.

Digital Signage Solution Best Practices

The digital signage solution you provide should address your clients' needs for management, continuity, security, and support.

Help Your Clients Avoid These 7 Digital Signage Content Mistakes

This list of tips can help your clients avoid the most common digital signage content mistakes.

Patch Management Advice from an MSP: Automate

Design your patch management service offering not only to keep your clients’ systems updated and align best with their schedules, but also to maximize efficiency and productivity for your business.

Desktop as a Service Features That Inspire a Move to the...

Desktop as a Service, which is simple to deploy, accessible from any device, easy to manage and secure, can be your clients’ first step to cloud computing.

8 Must-Have Features for Your Data Analytics Service Offering

Data analytics tools are available that make it easy for any of your clients to extract value from data, regardless of how much technical training they have.

Compliance as a Service Best Practices: Assess, Address, and Maintain

Compliance can be the basis for a comprehensive managed services package that addresses all of your client’s IT needs while meeting regulatory or industry requirements.

Why You Should Sell Retail and Restaurant Customer Survey Solutions

Offer customer survey solutions to give your clients an efficient way to use direct feedback from customers for insights into the types of experiences they want.

Customer Survey Mistakes that Will Kill Response Rates

Advise your clients to consider survey length, timing, and incentives to improve response rates and make the most of their customer survey solution investment.

Where Healthcare Organizations Need Your Help the Most Right Now

Five industry experts share insights about technologies and services VARs and MSPs should be providing their healthcare customers.

UCaaS Features: Can a Solution Offer Too Much for Your Client?

SMBs are discovering the benefits of unified communications, but they may not need the same solutions as your enterprise clients.

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