Bernadette Wilson

Bernadette Wilson
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Bernadette Wilson, an XaaS Journal contributor, has 19 years of experience as a journalist, writer, editor, and B2B marketer.

4 Statistics and 6 Resources Every MSP or VAR Considering the...

The opportunity and resources are available to help you expand your business to provide solutions and services to government agencies.

Where the Real IaaS Opportunities Lie for MSPs

Your clients need more than an Infrastructure as a Service reseller. They need advisors who can help with deployment and security as they move workflows to the cloud.

Must-Have Gift Card Solution Features for 2019

Consumer preferences are changing, businesses are evolving and the threat landscape is expanding. Upgrade gift card solutions to address current demands.

6 EdTech Sales Best Practices

Develop a profile of the ideal customer, target prospects that meet that description — and plan on a long sales cycle.

How Hardware as a Service Builds Sticky Customer Relationships

Providing HaaS solutions give you opportunities to have regular contact with clients over the term of their contracts and to establish yourself as a trusted business advisor.

8 Essential Customer Engagement Software Features

Customer engagement software must-have features include automation, customer segmentation, loyalty program, and communication options.

Why Healthcare Needs Your Security as a Service Offering

Regulatory requirements, budget pressures, and a sparse talent pool has healthcare organizations outsourcing IT security. Is your business ready to meet the demand?

How MSPs and VARs Can Capture IT Tribal Knowledge

Stop the loss of undocumented knowledge about your clients’ IT systems that occurs when an employee changes jobs or retires.

Firewall Management Best Practices for MSPs

Best practices include clearly defining your offering, understanding the resources it will take, effectively communicating with your clients, and use tools and processes that help you manage multiple firewalls efficiently.

How to Build the Best vCIO Offering

To ensure success, MSPs should delineate virtual CIO services from other managed services, define the scope of services and pricing, and find ways to keep the lines of communication open with your customers.

Features of a Digital Signage Content Management System That Cover All...

Use this checklist of must-have digital signage content management features to choose a system that will provide value in a wide range of use cases.

Build an Outstanding Patch Management Offering with These Best Practices

A strategy that addresses patch management from the basics up will ensure your clients’ systems are protected and optimized — and nothing falls through the cracks.

The Right Patch Management Solution Features + Your Expertise = A...

A great patch management automation tool is vital, but keeping your finger on the pulse of the industry and giving your clients the benefit of your experience will differentiate your offering.

Desktop as a Service: 4 DaaS Best Practices

Desktop as a Service may be simpler than VDI to provide to your clients, but it takes your expertise to optimize performance from implementation and throughout day-to-day use.

Best Practices for Improving Data Quality

Your clients need quality data to yield accurate and useful insights. Share these tips for how to improve data quality with your clients and make them a part of your own processes.

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