Bernadette Wilson

Bernadette Wilson
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Bernadette Wilson, an XaaS Journal contributor, has 19 years of experience as a journalist, writer, editor, and B2B marketer.

How MSPs and VARs Can Capture IT Tribal Knowledge

Stop the loss of undocumented knowledge about your clients’ IT systems that occurs when an employee changes jobs or retires.

Firewall Management Best Practices for MSPs

Best practices include clearly defining your offering, understanding the resources it will take, effectively communicating with your clients, and use tools and processes that help you manage multiple firewalls efficiently.

How to Build the Best vCIO Offering

To ensure success, MSPs should delineate virtual CIO services from other managed services, define the scope of services and pricing, and find ways to keep the lines of communication open with your customers.

Features of a Digital Signage Content Management System That Cover All...

Use this checklist of must-have digital signage content management features to choose a system that will provide value in a wide range of use cases.

Build an Outstanding Patch Management Offering with These Best Practices

A strategy that addresses patch management from the basics up will ensure your clients’ systems are protected and optimized — and nothing falls through the cracks.

The Right Patch Management Solution Features + Your Expertise = A...

A great patch management automation tool is vital, but keeping your finger on the pulse of the industry and giving your clients the benefit of your experience will differentiate your offering.

Desktop as a Service: 4 DaaS Best Practices

Desktop as a Service may be simpler than VDI to provide to your clients, but it takes your expertise to optimize performance from implementation and throughout day-to-day use.

Best Practices for Improving Data Quality

Your clients need quality data to yield accurate and useful insights. Share these tips for how to improve data quality with your clients and make them a part of your own processes.

IT Management Based on Compliance Is a Smart Strategy

One MSP moved past a growth plateau by putting compliance at the center of his company’s offerings.

Customer Satisfaction Surveys Best Practices for VARs and MSPs

Heres how to ensure your retail and restaurant customers get actionable results from their survey solutions.

Succeeding in the Anything-But-One-Size-Fits-All World of UCaaS

Clients need the assistance of a qualified UCaaS provider — from planning to ongoing support.

Product Comparison: UCaaS Solutions

Use this side-by-side features comparison to help you match UCaaS solutions to your clients’ needs.

Access Control as a Service: Comparing KEEP and Kisi

Access control solutions can address challenges in different ways, using different technologies. Which of these two products are right for your clients?

MSP Grows His Business with Bulletproof Business Continuity Solutions for Small...

Selling an effective business continuity solution can turn clients into your biggest advocates after they experience its benefits first-hand.

Why Your MSP Business Needs an IT Documentation Solution

If you think an IT documentation solution is an unnecessary expense, you're not seeing the big picture.

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