Bernadette Wilson

Bernadette Wilson
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Bernadette Wilson, an XaaS Journal contributor, has 19 years of experience as a journalist, writer, editor, and B2B marketer.

You’ll Want Quote Management When Pent-Up Demand is Unleashed

Configuring your quote management tool now and building templates can give you an edge when the volume of quotes you generate increases.

What’s Driving Managed Print Adoption?

Don’t miss opportunities to sell deeper and build stickier relationships than with printer sales alone.

How to Standardize Processes and Offerings Using an RMM Tool

Establishing definitive elements of solutions and repeatable processes can significantly improve MSP efficiency and result in healthy ROI.

Remote Control Software: The Good, the Bad and the Ugly

Remote access and remote control software can help you operate your MSP or VAR business more efficiently, but it can also give hackers a way into your system — and then all of your clients’ systems.

Professional Services Businesses Need Your Help with Cybersecurity

Don’t overlook the need for robust security solutions for legal, accounting, real estate, insurance, and other professional services businesses.

What’s on the Managed Print Horizon?

More solutions will leverage IoT and AI, more businesses will opt for Print as a Service, and more companies will build managed print into their sustainability programs.

Endpoint Security: A Priority for Your Clients and for Your Business

Protecting your clients’ data and networks has become a routine part of providing managed services. But what are you doing to protect your network?

When Is It Time to Implement Professional Services Automation?

One- or two-person MSPs will benefit by establishing time tracking, documentation, and other good habits early.

The Biggest Mistakes MSPs and VARs Make with Quote Management Tools

Solution providers can get tripped up by integration, lack of planning, and putting too much stock in a quote management tool, but the biggest mistake may be waiting too long to implement it.

6 Tips for Selling a Web Application Firewall Solution

Move beyond high-level conversations about security to explain how security threats differ and why your clients need a WAF to protect their websites and cloud-based apps.

4 Mistakes MSPs and VARs Make with Software as a Service

Avoid these mistakes to maximize your SaaS revenue and build strong relationships with your customers.

Which Vertical Markets Need Business Continuity Solutions?

Although every business needs a business continuity plan, highly regulated industries are especially attractive options.

The 3 Biggest Mistakes Users Make with Endpoint Security

Businesses need trusted advisors to help them deploy solutions that cover all threat vectors, identify infected endpoints, and prevent future infections.

Why Cloud IT Spend is Rising

Businesses are turning to the cloud for streamlined IT, lower risk and faster ROI — and it’s creating opportunities for technology solution providers (TSPs).

How to Sell Platform as a Service

Focus on benefits and outcomes and the value you will add with your expertise and IP.

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