Ashwin Ram

Ashwin Ram is an ITSM evangelist at ManageEngine, a division of Zoho Corp. He writes blogs, customer stories, and easy tips and tricks for the users of ServiceDesk Plus, the company’s IT help desk software. Ashwin also authored the article “The impact of machine learning on ITSM.” He is interested in photography and is an avid collector of watches. For more information on ManageEngine, the real-time IT management company, please visit; follow the company blog at; and on LinkedIn at, Facebook at and Twitter @ManageEngine.

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