Every business that relies on data needs a backup and disaster recovery (BDR) plan in place. Chris Crellin, Senior Director of Product Management at Barracuda MSP, points out that although it has always been important for businesses to recover from user error, hardware failure, natural disasters, and more, with the security landscape posing such a heightened risk, it is even more critical.
“As the threat landscape continues to evolve, BDR services can be the lifeline that keeps your SMB clients in business,” says Crellin. “This service is imperative not only for customers who rely on data to run their businesses but also for those who need to comply with industry regulations.”
With widespread need across businesses in nearly all verticals, offering BDR solutions and services can represent a significant opportunity for value-added resellers (VARs) and managed services providers (MSPs).
If you’re ready to make backup and disaster recovery one of the solutions your business offers, here are four simple steps to take on the path to your first BDR sale.
1. Get educated
Crellin says to properly provide customers with backup and disaster recovery services, VARs and MSPs need to understand the systems that they are backing up. “For example, if they are backing up vSphere they need to know how it works, as well the solution they’re using to back it up,” he says.
After proper training, you should be able to set up a new backup set, back up a customer’s business-critical data, and perform a complete restore while meeting their customers’ needs for RPO and RTO. “Vendors typically offer solution-specific training to make sure VARs and MSPs can take advantage of the BDR solutions efficiently and according to best practices,” Crellin says.
2. Find the right solution
Crellin points out, “VARs and MSPs should find a backup and recovery solution that is a good fit for their customers’ unique needs, whether that is retention policies, regulatory compliance needs, or specific RPOs and RTOs.”
He adds that VARs or MSPs should also choose a vendor that provides training with these services. “By ensuring the proper support measures are in place, providers can be confident that they are safeguarding their customers’ most important asset – their data,” says Crellin.
3. Take advantage of resources available to help you succeed
You don’t need to start from ground zero as a BDR solution and services provider. Your vendor partner and your peers offer resources and advice that can shorten your learning curve. Crellin says, for example, Barracuda MSP offers multiple resources to get providers started, including onboarding support with how-to guidance, resources and collateral, videos, training through Barracuda Campus, and dedicated partner success and support teams.
“We understand that offering a new service can be challenging, so we offer the resources and guidance to make it easy for partners to secure their customers’ data quickly and efficiently,” says Crellin. “In addition to this, providers can also join our Ready, Set, Managed program, an interactive, educational social platform that encourages peer to peer sharing of best practices so that providers can gain additional insights and overcome challenges with offering new services.”
4. Make BDR a part of your managed services offering
Crellin advises VARs and MSPs to weave BDR into their offerings to ensure each customer is covered. “Some providers add it to every service package as a base service, because it is a best practice to include it,” he says.
He adds that because BDR should be an integral part of any solution you provide, it’s important that it integrates with the user’s other tools and services. For example, MSPs and VARs should look for a solution that integrates with their PSA and RMM tools.
“In addition to connectivity, providers should look for a solution that can back up and recover data quickly, so they can get customers back up and running as quickly as possible,” Crellin says.
BDR shouldn’t be an option
Crellin comments, “Backup and disaster recovery should not be an optional service anymore. It’s the foundation of any multi-layered security offering. For SMB customers, it is an insurance policy in their business as data is critical to its survival.”
He points out, however, that MSPs and VARs need to realize that backup and disaster recovery is an ongoing process. “It isn’t something that you can simply take the ‘set it and forget it’ approach with. It needs to be continually monitored and tested to ensure that all critical data can be restored if necessary,” he says.