Remote monitoring and management (RMM) is a managed services provider’s (MSP’s) and value-added reseller’s (VAR’s) best friend. Remote monitoring gives you a continuous view of networking, server and device health, and remote management capabilities allow you to address many types of problems without a truck roll. Your technicians save time and can service more customers, and, better yet, issues are addressed proactively rather than reactively, allowing you to operate more profitably and maintain customer satisfaction.
RMM’s benefits make it a no-brainer for MSPs and VARs—but there are just as many advantages that can make it an easy sell to your clients. For example, see what remote monitoring and management can mean to restaurants in recovery after pandemic shutdowns.
A Fast Casual white paper sponsored by Netsurion points out that if a restaurant chain with 20 locations open 11 hours per day only experiences 0.01 percent of point of sale (POS) system downtime, that can equal 80 hours of lost productivity and revenue. That small percentage of downtime would have a similar impact to shutting down one location for more than one week. It would also mean thousands of dollars of losses that restaurants attempting to rebuild their businesses can’t afford.
Remote monitoring will detect the first signs that a mobile device, system, or kitchen printer is malfunctioning or heading for failure and give you the chance to fix the problem, possibly even remotely, before the restaurant experiences disruptions or total IT failure.
2Longer IT solution lifetime
Maintaining IT hardware is key to getting the highest possible ROI. RMM can help you ensure that a restaurant’s IT solutions are always in good repair, allowing them to last longer. Keeping firmware updated, monitoring batteries, and routinely performing maintenance can make the difference between IT that meets or exceeds its predicted life and solutions that your client will have to replace before their time.
If restaurants’ POS systems, kitchen printers or kitchen display systems, kiosks, or mobile devices catastrophically fail, your clients have little choice but to find capital and fix them. Providing those services on a break-fix basis can mean a large, unexpected expense to keep the business operating.
However, if you offer RMM as a part of a managed services contract, repairs are included in the monthly fee that the restaurant pays. Therefore, your clients can count on paying one predictable amount, even when something goes wrong with their IT solutions.
While you consider the benefits of remote monitoring and management for your restaurant customers, also consider how it can lead to improved dining experiences. Systems work the way they’re supposed to, operations take place with minimal delays due to IT performance issues, and, as a result, a restaurant can provide the best possible customer service.
Make sure this point is a part of your discussions on RMM with your restaurant customers. Businesses with goals of enhancing CX and building loyalty will agree that RMM can give them a competitive advantage.
Are You Offering Restaurant Remote Monitoring and Management?
Remote monitoring and management provides benefits to your business, allowing you to provide services more efficiently and profitably, but it can also help support restaurants at a crucial time when downtime is unacceptable and serving up great customer experiences is vital to their businesses.
If you’re an IT solutions provider working in the restaurant industry, your portfolio likely includes POS and online ordering software, POS and payments hardware, mobile and pay-at-the-table devices, digital signage, ordering kiosks, and other tech that enhances restaurant operations and dining experiences. But are you offering remote monitoring and management?
By providing recurring revenue to your business and peace of mind to your restaurant clients, RMM needs a place in your portfolio as well.