Latest As-a-Service Thought Leadership
Stop the loss of undocumented knowledge about your clients’ IT systems that occurs when an employee changes jobs or retires.
Watch out for IT documentation mistakes like tool sprawl, overlooking the importance of training and not holding your employees accountable for documentation.
Three common backup mistakes, two recommendations and one must for protecting your clients' data.
Best practices include clearly defining your offering, understanding the resources it will take, effectively communicating with your clients, and use tools and processes that help you manage multiple firewalls efficiently.
Common pitfalls include poor communication, failing to have clients accept risks, not researching the impact changes can have, and not finding smart ways to deal with the volume of audit log data.